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RssVersatile Senior Interactive Project Manager, User Advociate, and Do-er

I am versed in all aspects of the software and website development life cycle and usability methodology. My dream job would be in a user-centric shop where features and products are designed to meet customer needs. I have a blue collar work ethic with white collar skills and have plied and parlayed the project management trade into several careers. I am not easily flummoxed, able to juggle multiple buildings in a single bound, and can hold my own in meetings or managing a staff.

Project Manager

Seattle, WA

About Me

Industry:

Information Technology

Occupation:

Project Manager

Ideal Companies:

Technology consulting, interactive marketing and advertising agencies
 

Education level:

Master

Will Relocate:

No

Location:

Seattle, WA

Work Experiences

1/2008 - /2009

GreenRubino

Manager

  • Lead teams to produce web-based projects, including an online application for Xbox Support (reduced call center volume by 25%); new shopping cart application for Seattle Chocolates, e-Learning demos for Microsoft Software Assurance, new web presence for Microsoft The Commons (intranet), Internet Explorer 8 Partners, and Silverlight campaign site for Microsoft Windows Communication Foundation (WCF). Acknowledged leadership from discovery phase through product launch juggling as many as six projects simultaneously with on-time, on-budget delivery.

1/2006 - 4/2008

Classmates Online/United Online

Manager

  • Business owner for all user communication tools (member-to-member email, message boards, and photo albums) including documenting opportunity, creating project charters and product specifications outlining feature definitions and requirements, collaborating with creative services to create wireframes and mock ups, conducting competitive analysis reviews to help drive product road maps; monitoring web analytics to track performance; and designing business case scenarios for proof of concept and usability testing.

1/2001 - 7/2006

Masschusetts Institute of Technology (MIT)

Director / VP

  • Produced web-based applications from soup to nuts, including: strategic planning, usability testing during all phases, business analysis and user requirements gathering, functional spec creation, paper prototyping, development oversight; management of quality assurance testing and help desk support for a customer base of MIT alumni volunteers. Created documentation and management process with in-house developers where none existed before. Produced 3-5 online strategic projects simultaneously. Generated metrics, standards, and policies for online services staff. Provided usability testing and user interface expertise to core Alumni Association tools and services. Conducted product and industry benchmarking for potential 3rd-party vendor applications. • Team member, MIT Usability Consultants (expert review, contextual inquiry, usability testing, wireframes, card sorting, paper and HTML prototyping, etc.) • University Board of Advisors, Experience Inc. (2005-2006) • Special Interest Group chair, Sungard Higher Ed Events Management (2002-2006) • Executive Committee and Product Advisory Group, Sungard Higher Ed (2002-2006)

1/2000 - 1/2001

Clubtools Inc (start up no longer in business)

Director / VP

  • Third employee at Internet start-up marketing software and services to college clubs and alumni groups. Oversaw primary client relationship and product integration with MIT Alumni Association from licensing negotiations to product rollout. Point of contact for training, documentation, trouble-shooting issues, and client satisfaction.

Education

2006

Certification Degree

Bentley College

  • Human Factors in Interactive Design

1985

Master Degree

University of Southern California (USC)

  • Cinema

Keywords