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RssCustomer Service Manager

My entire career has been centered in customer service, customer relations and constituent services. There is no aspect of customer service that I have not been able to successfully handle in a calm, professional manner. I have significantly increased revenues in a corporate environment and while working for the state, have a 100% re-election record for 3 State Representatives and a total of 9 terms, mainly due to the level of constituent service provided to hundreds of thousands of people. I have extensive public relations and service management experience as well as hiring, training, mentoring and motivating a team. I also have well seasoned office management experience and am extremely detail-oriented with an ability to stay focused despite many interruptions. In short, I take full responsibility for my department and my team, while working independently. I am searching for a company that believes the level of customer service is critical to the overall success of new business and existing customer retention and loyalty.

Customer Service Manager

West Chester, PA

About Me


Customer Service


Customer Service Manager

Education level:

High School/GED

Will Relocate:



West Chester, PA

Work Experiences

8/2006 - 2/2009

Bilcare Inc.


  • Global Customer Relations and Service Management. Daily interaction with new, potential and existing customers on a global basis. Financial reporting, and interaction with team sites throughout initiative development lifecycles. Provided support and resolution for customer disputes, managed all customer activity, gained valuable experience in pharmaceutical packaging technology critical to meeting specified customer criteria and specifications. Organized and implemented numerous Sales and Marketing programs, high profile meetings and events for industry experts. Assisted management lead with all project and/or change management aspects of production, operational and retail programs. Extensive organizational planning, creation and departmental implementation of operational/production procedures to ensure customer satisfaction above expectations. Independently built and maintained extensive departmental data base and recorded virtually every detail of customer activity, production work flow, confidentiality documentation, financial history, monthly revenue, purchase orders, invoicing, etc. Staff mentoring, training and escalation support.

11/1991 - 8/2006

PA House of Representatives


  • Managed constituent service operations of legislative offices across Montgomery County, PA. Provided support and liaison between district constituency (each comprised of 70,000 constituents) and all state agencies to provide resolution to often significantly complicated situations. Activities required extensive communication and resourcefulness skills, troubleshooting, staff training and providing psychological support to team to effectively manage oftentimes quite volatile constituent individuals or groups. Public speaking on behalf of State Representatives, organization of state-related events and provided daily recommendations through survey analysis regarding state laws with potential impact to the public. Hired, trained and directed district legislative aides to be highly productive in efficient and excellent service to a combined total of 210,000 constituents.