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RssPlatform Architecture and Infrastructure Architect

PROFILE SKETCH – DELIVERY IT ARCHITECT Leadership • Led and managed seven IBM technical teams (Firewall/ Network, Steady State Support, Delivery, Migration, Directory, Intel, and Security), three client teams, and four third party vendors for 2.5 years as part of my job responsibilities on a group project for TD Bank Financial Group. • Was a Team Lead at IBM and Microsoft; delivered team member training, motivation and mentorship, provided guidance in career development, and developed personal rapport with members to build camaraderie and organizational loyalty • Drove effective team and business unit communication, liaised between finance, sales, service delivery, the client and IBM • Developed process and architecture framework based on MSF (Microsoft Solution Framework) and MOF (Microsoft Operation Framework) • Developed architecture for RFP, RFS, and SOW. guided both IBM and the client to a thorough understanding of the solution and architecture, • Built business cases for services and technology improvement • Defined and modified processes to drive improvement to suit dynamic business changes • Effectively helped sign, within 30 days, a $35 million contract for a global upgrade and migration of TD Bank Financial Group’s email and unified messaging system Solution Integration • Audited design and deployment against defined architecture framework; audited process and procedure adherence to enterprise-defined standards • Led business technical discovery meeting with third party venders and service providers, represented IBM as the overall technical lead and point of contact for architecture with client business and technical teams • Worked with project managers and finance team to define cost-benefit analysis • QA and audited all phases of delivery and post-delivery transitions • Liaised with vendors for service request bids, defined statement of work, and managed vendor throughout delivery and support engagement • Managed project delivery coordination in teams across 7 countries (both onsite and offsite), several clients and IBM divisions towards success in a coordinated global implementation • 7 years experience dealing with vendor relationships as a business owner and contractor for Microsoft Canada and IBM Global Services, including initiating, managing, and leveraging vendor relationship to improve business efficiency, ROI, and identifying opportunities to improve existing infrastructure • Consolidated heterogeneous technologies to reduce efficiency barriers while maintaining proven heterogeneous environments that benefit business productivity and minimize vendor monopoly during negotiations PROFILE SKETCH - continued Solution Architect • Took on evolving architect role during course of engagement to meet business requirements and project demand. As an Overall Enterprise Architect, defined end-to-end technology solution for approval and contract signoff between IBM and client. As a Critical Situation Architect, developed, processed and audited all phases of project to rescue project from ‘red’ status. As a Delivery Messaging Architect, evaluated current and defined new architecture, deployment, and support processes to improve business services. • Engaged in legacy service and infrastructure cost-benefit analysis and decommission process. • Defined and implemented solution architecture methodology and policies specific to the business while removing policies that hindered progress. - Customer focused - Information seeker and lifelong learner - Communicates clearly and effectively - Strong liaison ability - Effective in building and sustaining relationships, both horizontally and vertically - Able to leverage diversity and uncover hidden strengths in others - Committed to the organization - Charismatic and enthusiastic leader - Strategic thinking skills - Ability to inspire and connect well with others - Coaching skills and experience - Leadership skills and experience - Creative thinker; Innovative - Takes initiative; comfortable with change and intelligent risks - Able to develop and use technical expertise - Thinks broadly; system-wide - Strong analytical and problem-solving skills

Network Architect

Philadelphia, PA

About Me

Work Experiences

7/2008 - 12/2008

IBM Global Services

Contractor / Freelance

  • Core Responsibilities: • Developed enterprise-wide messaging operation strategies to support and improve ROI, as well as reduce SLA penalty and overhead cost • Developed risk management strategy: architected and delivered pre-production business and technology interoperability lab, as well as full scale end-to-end functional testing lab • Developed a shared lab model process and governing body • Developed and delivered automated enterprise messaging performance and a capacity reporting project (MOM 2005, SRM, and Tivoli) • Architected and delivered an Enterprise System Management project (MOM 2005, IBM Director and Tivoli integration) • Audited end-to-end production compliance to messaging architecture designs • Assumed the role of Managing Project Manager to audit project management for delivery success compliance

2/2007 - 1/2008

IBM Global Service

Contractor / Freelance

  • Core Responsibilities: • Customer-facing lead architect – translated business communication requirements to end-to-end messaging technology solution • Worked with the business contracting team to complete the conceptual design, RFP response, RFS response, SOW, and Schedules to sign deals • Worked with all vendors (Symantec, Netapp, Accenture and Avanade) to architect a messaging solution • Architected MOM 2005 system management infrastructure (SQL 2005 local HA cluster and ‘geocluster’ via cross sites database replication at SAN layer) • Participated in architecture of Exchange 2007 enterprise technology and integration

1/2006 - 7/2008

IBM Global Services

Contractor / Freelance

  • Core Responsibilities: • Rescued messaging project contract from CritSit status and regained customer confidence to deliver and maintain the infrastructure and messaging services • Audited the stability and long term growth of the messaging environment • Planned and executed project recovery strategies • Developed and audited all aspects of the delivery project manager deliverables, plans, transition processes, and documentations • Audited environment operation readiness and compliance • Audited end-to-end production compliance to architecture designs

7/2004 - 1/2007

IBM Global Services

Contractor / Freelance

  • Core Responsibilities: • Led Exchange architecture strategy & planning • Pilot tested and assessed applications • Translated business requirements into technology requirements • Directly deployed technology and resolved major incidents (MI) • Worked on all phases of messaging project: proof of concept, architecture and deployment strategy • Responded to business RFP, RFS, and SOW Technical Architect: • Architected Exchange 2003 infrastructure: 40,000 and 12000 Exchange mailboxes across 15 geographical locations • Architected Exchange 2003 organization security infrastructure • Designed IBM eMessaging support model for largest account to date Architected Microsoft messaging solutions for the following clients: • Air Canada • Aeroplan • TD Bank Financial Group • MDS Pharmaceuticals • CTV • Calgary Health Regional • Kingsway Financial Group • NBF National Bank Financial Group • Royal Bank Financial Group • General Electric Service delivery: • Deployed Exchange 2003 N+I cluster servers and MOM 2005 cluster servers • Designed unattended Exchange 2003 remote satellite server deployment • Deployed Sendmail Gateway Redundancy solution using Proofpoint SMTP filtering • Migrated Exchange 2003 from Exchange 5.5, 2000, Lotus Notes R5, and All-IN-1 VMS system • Resolved disaster recovery situation during Sev-A, Critsit, and MI issues • Managed resources from six different teams: eMSG, Network, Intel, Directory, Deskside, Firewall, and third party vendor

6/2003 - 7/2004

Microsoft Canada

Contractor / Freelance

  • Responsibilities: • Supported business improvement meeting and knowledge training delivery • Supervised, mentored, and supported a team of 12 Exchange support engineers • Identified, on a weekly basis, long-pending issues and delivered solutions to engineers • Handled “hot” cases and sensitive customers • Handled technical case review, lab root cause analysis, and research • Trained new hires



Associate Degree


  • Network System Specialist


Bachelor Degree

University of Toronto

  • Material Chemistry