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RssCreative and pragmatic leader

Grow the training department of an organization so as to make it an excellent place for the employees to learn, grow and develop.

Organizational Development Specialist

Cary, NC

About Me

Industry:

Human Resources

Occupation:

Organizational Development Specialist
 

Education level:

Doctorate

Will Relocate:

No

Location:

Cary, NC

Work Experiences

10/2008 - Present

(private)

Manager

  • • Lead and oversee all functions within the KC geared toward customer programs and project development. • Ensure the operation of an efficient customer service organization that consistently achieves high levels of customer satisfaction, service and retention. • Manage up to 8 staff with diverse roles (content/product/subject specialties) for performance and development, balancing team duties and ensuring availability for project assignments • Delegate projects to global Knowledge Center staff, utilizing diverse skill sets, in cooperation with other Knowledge Center managers; monitor progress to ensure projects are completed successfully and on time • Market programs to sales, define priorities for revenue development, target at-risk accounts and develop customer and sales communications. Lead and oversee activities related to customer problem resolution. • Solely responsible for the rebranding, program conception, implementation, marketing and expansion of a global Research Services program, to market Dialog’s in-house expertise and increase its revenue.

Education

2009

Doctorate Degree

NCSU

  • Training & Development/ Adult & Higher Ed

Keywords