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RssHave a keen sense of problem solving, sense of direction, need no supervision as well as excellent customer service. Pride with one call resulotin for all customers. Many "Excellent" Q.A. monitoing scores.

I would like a permanent position with benefits as well as room to grow/expand. Want not to have to worry as I do at this moment. Current employer is closing down Reno Call Center so as to expand Pueblo and Atlanta Call Centers. I work very well without supervision and would much prefer this.

Customer Service Representative

Reno, NV

About Me

Work Experiences

2/2008 - 4/2009

Innotrac, Corporation

Individual Contributor

  • *Customer Service Representative* Start Date : February 2008 End Date : April 15, 2009 *Handled customer orders & provide technical product support. *Assist customer with receipt of orders, products, billing, refunds, damage or defective items and the return of merchandise. *Follow call-flow and quality guidelines and maintain required standards. *Remain knowledgeable of all products & procedures, updates & changes. *Redirect callers to proper department or company. *Attempt to cross-sell, up sell or save the sale according to client requirements. *Properly enter customer information in database regarding future actions required and updated contact information. *Maintain efficiency on each call and meet all statistical standards. *Address special customer concerns, needs and/or requests that are beyond the scope of CSR training or responsibility. *Generate paperwork/e-mails relative to customer accounts for other departments, supervisor & self for follow-up purposes. *Follow escalation procedures.

6/2005 - 2/2008

Hire Dynamics, Inc. LLC

Individual Contributor

  • *Completed all assignments given to me to the customer's 100% satisfaction. *These assignments varied between warehouse temporary assignments and secretarial assignments. *Temporary assignments only until received permanent placement with Innotrac Corporation in February 2008. *Completed all assignments given. *Made sure that all customer's were 100% satisfied upon completion.

3/1999 - 6/2005

: Robert Half Corporation dba: Office Team, Inc.

Individual Contributor

  • *Completed all assignments given. *Made sure that all customer's were 100% satisfied upon completion. *Temporary clerical assignments only.