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RssDynamic Customer Professional w/ 10 years of Progressive Experience

I am looking for a position that offers the opportunity for growth. To work in an environment that recognizes individual achievements, and as well as group efforts. To further expound on that, to be versatile to work either individually, on a team, or a combination of both. Also, to have the confidence that I have a manager I can confer with on any matter that may arise and that he/she is supportive of his/her people.

Order Management

Duluth, GA

About Me

Industry:

Telecommunications

Occupation:

Order Management

Ideal Companies:

McKesson, AT&T, The Hartford, Clorox
 

Education level:

Bachelor

Will Relocate:

Yes

Location:

Duluth, GA

Work Experiences

12/2007 - 10/2008

ViaSat Satellite Networks

Individual Contributor

  • • Managed order entry through pre-sales engineering and Oracle entry process (end to end) • Coordinated processing of contracts and purchase orders for materials and labor from sales staff or from direct customer contact • Coordinated with finance, contracts, logistics and shipping departments regarding credit status, shipping dates, prices and product availability • Ensured compliance with revenue recognition policies, Sarbanes Oxley policy pertaining to booking and shipping orders, and ISO 9001 procedures • Obtained all necessary approvals and resolves order deficiencies prior to acceptance of purchase order • Liaised with customer to ensure accuracy of purchase order content • Responded to customer request, both electronically and via the phone • Documented all customer complaints and inquires • Managed data and information within the CRM system • Maintained customer files electronically • Prepared and reviewed internal sales and system reports • Supported operations in conducting analysis and identifying issues with current internal operational processes • Recommended new and improved procedures as needed to improve productivity and job performance

2/2007 - 12/2007

Sun Microsystems, Inc.

Individual Contributor

  • • Create and process product orders from Sun Sales, Customer or Partner order requests • Interpret a backlog and resolve product order related issues with internal and external customers • Revise and renew existing product order information • Provide product order support and consultation to Sun Sales, Customer or Partner • Ensure a quality customer experience throughout the product order process • Maintain productive, cross-functional, business relationships with Sun Sales, Customer or Partner • Manage product order shipments

3/2006 - 2/2007

Sun Microsystems, Inc.

Individual Contributor

  • • Ensure that quotes are prepared in a timely fashion for renewals • Work closely with Base Sales Representatives and renewal team to ensure quotes reflect correct products and entitlements • Analyzes customer billing and payments for discrepancies • Contract validation • Process tax write offs • Communicate with internal and external customers • Check for complete installs and case closures • Prepares deals for Revenue Recognition review • Complete quarterly metric analysis • Provide update to management on revenue recognition deals pending revised booking documents, installs, and accounting review via quarterly forecast calls • Works closely with team lead and Renewal Manager with additional duties as needed

10/2004 - 4/2005

IKON Office Solutions

Individual Contributor

  • • Served as company representative to resolve issues for customer and account team contracts • Provided quality assurance to orders submitted as completed by the OC team • Documented errors for each OC to be used as a training/performance improvement tool • Provided data support to PAR team for publishing Audit statistics • Counseled associates on errors made and opportunities for process or skill improvement • Assisted associates and senior associates with complex orders • Liaison for IFS on customer resolution issues • Established & maintained excellent working rapport with internal and external customers • End-to-End contract administrator for external customers and internal account management teams

6/1998 - 5/2004

Hewlett Packard

Individual Contributor

  • • Served as point of escalation for customer and account team contract issues • Published service handbooks, quarterly newsletters and monthly service activities to customers • Determined methods and procedures for new customer assignments • Worked on complex assignments to resolve problems and/or develop recommended solutions for the customer • Developed monthly Service Activity Review meetings with customer and account team • Worked with contract customers on Mission Critical hardware and software support

Education

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