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RssI'm your new call center manager!!

I am looking for a rewarding career in a call center with a company I can stay with long term. I am a self starter and have many accomplishments in my past careers. I feel employees need to like what they do and who they work for. My management style is friendly. I have a great track record for retaining my employees.

Collections Agent

Phoenix, AZ

About Me

Industry:

Customer Service

Occupation:

Collections Agent

Highlights:

I am very proud of the accomplishments I made at my last position. I was tasked with opening a new call center for a major PBM. I hired, trained and mentored 18 representatives to start. The department went on to grow to 45 plus representatives. I had the lowest attrition rate in the company. I take great pride in that. This was the second call center department I have successfully started and ran. I also have strong medical and dental claims background in previous postitions.

Ideal Companies:

McKesson, Cigna, Caremark
 

Education level:

High School/GED

Will Relocate:

No

Location:

Phoenix, AZ

Work Experiences

3/2006 - /2009

SXC Health Solutions

Manager

  • Responsible for day to day activities of a 45 plus staffed call center in the PBM Industry. Responsible for all hiring of repesentatives. Maintained an 85% to 95% answer rate with 30 seconds. Maintained a 2% abandonment rate. Maintained 98% quality.

9/1997 - /2006

First Health/Conventry

Manager

  • Supervised, trained, evaluated and performed all manager functions for a staff of 12 to 28 representatives. Maintained expected service levels set by the company or clients.

2/1995 - /1997

United Health Care

Manager

  • Supervised Prior Authorization Technicians including hiring, training and coaching a staff of 12. Met service level requirements to an acceptable percentage rate. Developed training program for new and existing employees.

10/1985 - /1995

John Alden Life Insurance

Manager

  • Supervised teams of 10 to 15 claims examiners for both medical and dental claims.

Education

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