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RssRecognized as an “Application Product Engineer” with expertise in resolving customer needs by providing technical solutions around the world. Detail driven with and proven success interfacing with both customers and co-workers. Reputation for high qua

Engineering, Drafting and design. Customer and Sales support, Customer service

Customer Service Representative

Keene, NH

About Me

Industry:

Customer Service

Occupation:

Customer Service Representative

Highlights:

Responsible for application support of the Western Sales region with an annual budget of $20 million, by providing technical assistance and customer solutions. • Increased production output of customers product with a design of a safe/user friendly fixture that allowed for efficient eye glass lense positioning. • Reduced maintenance costs and eliminated premature equipment failure by designing a unique customer solution that enabled easy removal of equipment from harsh production environments during the clean up process. • Automated positioning of production sheet for scanning, eliminating the input errors which eliminate rework of product • Developed custom brackets for seamless integration of Markem-Imaje coders to Original Equipment Manufactures (OEM’S) machines. • Designed and integrated solutions in support of major trade shows to enable professional demonstration and operation of coding equipment to potential global customers. Product/Application Engineer Design, Detail and Document • Patented a removable heating structure which resulted in reaching more heat sensitive applications. • Customized existing product to allow integration specific to Original Equipment Manufacturer’s (OEM) product. Customized equipment proprietary to OEM. • Increased production efficiency and improved customer satisfaction with redesign of type-holder in main body of machine which resulted in easy removal and reduced warranty costs, • Eliminated less profitable and resource intensive bracket designs by creating a universal bracket that is utilized as the bracket of choice around the world.

Ideal Companies:

Any
 

Education level:

Associate

Will Relocate:

No

Location:

Keene, NH

Work Experiences

2/1972 - 12/2008

Markem (Marke, Imaje

Individual Contributor

  • Responsible for application support of the Western Sales region with an annual budget of $20 million, by providing technical assistance and customer solutions.