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RssI believe in providing customer delight not customer service.

I enjoy helping fix problems. Not a collections type, but when others have missed the mark, I really enjoy taking a shot at a problem and finding the right solution. Love talking to people, putting them at ease and letting them see I actually do care about their needs.

Customer Service Representative

Rochester, NY

About Me

Industry:

Customer Service

Occupation:

Customer Service Representative

Highlights:

Was awarded by co-worker at last employer for being an above and beyond team player. Acknowledged for my efforts to the extent a large international company does acknowledge people not at the top of the corporate structure.

Ideal Companies:

I'm not a name watcher. Just a company on solid ground where hopefully I won't see a lay off in the near future...
 

Education level:

Certification

Will Relocate:

No

Location:

Rochester, NY

Work Experiences

6/2002 - 8/2008

JPMorgan Chase Bank

Individual Contributor

  • Home Equity-EasyClose Customer Service Representative, Call Center representative for closing confirmations, Broker to Banker Call Center representative, fax processing/document processing for several departments and traing for new hires/transfers for serveral departments.

9/2000 - 2/2002

Xerox Corporation/Superior Technical Resourses

Individual Contributor

  • Answered incoming calls concerning operations, warranties on and trouble shooting problems for customers both in business and at home for small office/home office laser copier/printer/multi-function products. Customers were global and varied.

9/1997 - 1/2000

Rochester Auto Collection formerly Vanderstyne Ford

Manager

  • As dispatcher: dispensed work to technicians as I saw fit to get customer vehicles repaired correctly, monitored work flow and kept manager and service consultants advised on progress throughout the day. As Service Consultant, talked with customers when vehicles e brought in fro service, cvalled with cost estimates and billed accordingly.

5/1997 - 9/1997

Piehler Pontiac - GMC

Manager

  • Scheduled, dispatched and monitored work for group of technicians, processed all paperwork whether customer or warranty or insurance, communicated with customers concerning their vehicles, followed up after visit to be sure satisfaction in repairs.

12/1996 - 5/1997

Koerner Ford

Manager

  • Almost exactly as those at Piehler Pontiac - GMC.

1/1995 - 12/1996

Patrick Pontiac - GMC Jeep

Manager

  • Again, similar duties to those at Peihler Pontiac - GMC.

Education

2008

Specialist Degree

JPMorgan Chase Bank

  • banking/finance

2000

Specialist Degree

Xerox Corporation

  • SO-HO Product lines

2000

Certification Degree

BOCES 2 Adult Education

  • Computer Networks

1997

Certification Degree

Fordstar Training Programs

  • Service Department Management

Keywords