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Laurie W

Driving project delivery through productive collaboration

Occupation:

Manager

Location:

Jacksonville, FL

Education Level:

Bachelor

Will Relocate:

YES

CollapseDescription

Looking for an opportunity to join a rapidly transforming organization that has a need for a project manager/coordinator with an established background in commercial bank implementation management

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COMPANY POSITION HELD DATES WORKED

First Data Project Manager 5/2005 - 10/2008
Wachovia Implementation Project Manager 8/2000 - 5/2005
Bank of America Corporate Customer Service, Cash Management 5/1998 - 9/2000
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SCHOOL MAJOR YEAR DEGREE

University of Phoenix Management 2008 Bachelor Degree
Florida Community College at Jacksonville College Transfer 2004 Associate Degree
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Highlights:

 Developed project standards by creating bank specific product checklists.  Possess strong communication, customer service and organizational skills, which increased customer satisfaction from 70% to 99% and realized 100% on-time delivery of assigned projects.  Reduced IT programming hour revenue leakage by introducing a new billing process.  Represented prominent bank client as product expert for significant platform conversion project.  Created unique test scripts representative of client requirements to perfect production quality.  Launched Best Practices Team to renovate existing bank implementation process.  Selected by management to represent ACH and Integrated Payables products as local subject matter expert.  Earned annual bonuses based on peer 360 feedback, client input, performance and management selection.  Regularly traveled to other regional bank operation locations to train new implementation project managers.
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