Highlights:
Developed project standards by creating bank specific product checklists.
Possess strong communication, customer service and organizational skills, which increased customer satisfaction from 70% to 99% and realized 100% on-time delivery of assigned projects.
Reduced IT programming hour revenue leakage by introducing a new billing process.
Represented prominent bank client as product expert for significant platform conversion project.
Created unique test scripts representative of client requirements to perfect production quality.
Launched Best Practices Team to renovate existing bank implementation process.
Selected by management to represent ACH and Integrated Payables products as local subject matter expert.
Earned annual bonuses based on peer 360 feedback, client input, performance and management selection.
Regularly traveled to other regional bank operation locations to train new implementation project
managers.