Human Resource Generalist

Industry:	Human Resources
Occupation:	Human Resources Manager
Highlights:	• Recipient of the Citigroup CEO's Team of the Quarter Award (July 06-September 06) for exceptional support in training for the COPC (Customer Operations Performance Center) Certification • Graduated in the Top 10% of class with an MS in Human Resources and a BS in Economics and Accounting • Placed 3rd in the Case Study competition at XLRI’s annual National B-school Meet “Ensemble” (2004) • Awarded Best Speaker in the debate competition at YWCA- Young Women’s Christian Association’s annual State Intercollegiate Meet on Women Issues
Ideal Companies:	Starbucks, Target, JP Morgan, Citibank, Deloitte, KPMG, AON
Education level:	Master
Will Relocate:	Yes
Location:	Palatine, IL

7/2008 - 1/2009

Sears Holdings Corporation

Individual Contributor

• Human Resource Generalist: Strategy & Customer Insights/Financial Services/Online Responsible for the delivery of efficient HR services through the development and implementation of HR processes and tools servicing 648 associates and managers including management of recruitment, new employee orientation, writing job descriptions, compensation changes, performance management process and exit interviews: • Designed an Associate Retention Toolkit to assist line managers in retaining their high performing associates • Identified Key Business priorities for 2009 and suggested HR strategies in alignment to the Business priorities • Listed organizational gaps in the current Online IT structure and mapped the structure with other IT companies • Created a Career Path Guide for the Online Merchandising team; this aided the transition between roles in full line stores and online • Designed a reward and recognition program that focuses on winning behaviors and goals of the Strategy team • Embedded five new behaviors critical to the success of SHC into the Financial Services team • Integrated 14 impacted associates from the Strategy team into other businesses within SHC • Key contact for 165 immigrant associates from Online and Strategy on all immigration processes • Counseled associates on transitioning into different roles within Online and Strategy • Prepared Talent Updates/metrics to guide business decisions

5/2005 - 1/2008

Citigroup Global Services

Manager

• Consultant - Content Writing, 2007 - 2008 Responsible for designing and developing assessments and training modules for middle and senior level managers: • Designed training modules (trainer guides and participant guides) such as Attrition management workshop, Module on American culture, Mentorship workshop • Created skill assessments for customer service representatives and supervisors Deputy Manager - Talent Management, 2006 -2007 Responsible for initiating and implementing the first 24 month New Hire Orientation covering 72 entry level managers and 120 lateral hires • Conceptualized a two year management trainee on-boarding and development program for middle level managers • Launched of the in house training academy across 12 sites in India • Designed and implemented an integration and assimilation program for campus hires, internal promotees and Lateral hires at middle management level. The program also encompassed the following:  Supporting the development of middle level managers through trainings, assignments, support networks and documented feedback. Designed a reward and recognition program for the managers  Regular tracking of progress(assignment completion/evaluation, feedback from support networks) Training Relationship Manager (US Consumer Assets Division), 2005 - 2006 Responsible for leading the setup, implementation, operations and evaluation of a robust training need analysis process for 1800 employees. Developed a training curriculum on the basis of the training need analysis • Set-up and implemented end-to-end training processes for the US consumer asset division • Conducted an extensive post evaluation for supervisory skills across 80 supervisors • Initiated the typing tutor workshop for data units. Resulted in 10% decrease in unit processing time

2008

Master Degree

DePaul University

• Human Resources

2005

Master Degree

Welingkar Institute of Management

• Human Resources

2002

Bachelor Degree

Mumbai University

• Commerce and Accounting

Organization Development, HR Generalist- HR processes and policies, Employee Relations, Recruitment, Compensation and Benefits, Certified Trainer and Assessor, People Soft