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RssTelecom Manager/Sales Engineer

I'm looking for a position that would enable me to be able to utilize my vast knowledge and experience to provide a customer with the best possible design/consulting services. I have extensive experience handling multi-site and multiple large enterprise projects. I have supported sales representatives and other members of the sales/support team by addressing technical aspects of telecommunications consulting, proposal preparation support, and technical presentations to customers in support of the sales process.

Sales Engineer

San Bruno, CA

About Me

Industry:

Telecommunications

Occupation:

Sales Engineer

Highlights:

Accomplishments Designed and helped secured State of TX HHSC Avaya PBX upgrades for an estimated Total Contract Value (TCV) $43 Millions in which I upgraded more that $2.5 Million in Avaya IP PBX equipment. Reduced network cost by 25 % to 30%. Increased worker productivity with additional IP PBX features by estimated 30%. •Upgraded various Kaiser Hospitals Nortel IP PBXs throughout California with an estimated equipment total of $5 Million. Saved on customer maintenance cost by an estimated 40%. •Last year (2008) estimated designs $20 Million, which doubled the required $10 Million per engineer design requirement •Upgraded various small PBX systems throughout Northern California estimated total of $3 Million over a 2 year period. The upgrades reduced technician callout by an estimated 35%. •Designed Avaya IP PBX to provide superior, guaranteed service levels while maximizing Williams-Sonoma cost savings estimated TCV $6 Million for project. •Planned organized and directed a 600 plus room Nortel PBX upgrade project for the Hyatt Regency SF. Managed five PBX technicians’ assigned duties and responsibilities. The upgrade helped the hotel provide better customer service and better track worker performance. The hotel experienced an estimated 15% increase in customer traffic.

Ideal Companies:

AT&T, Verizon, IBM, HP, yellowpages.com, US Gov,
 

Education level:

Master

Will Relocate:

Yes

Location:

San Bruno, CA

Work Experiences

8/2000 - /2009

AT&T

Individual Contributor

  • •Provide pre-sales engineering design/consulting services to Account Executives and Customers. Advised prospects and customers on how to best utilize ATT products within their environments to realize the strong value proposition. •Teamed with Account Executives to form one unified account team that addressed the business and technical needs of the prospect and customer. Coordinated resources between the customer sales, marketing and professional services teams, while demonstrating professionalism interacting with all levels of management •Negotiated equipment reduction cost with various vendors reducing ATT cost of goods anywhere from 5% to 15%. Set equipment margins based on company limits. •Participated in contract negotiation activities to ensure the company is appropriately represented on technical aspects including review of all contractually binding documents for technical accuracy. •Helped achieve strategic company objectives and territory revenue goals. •Implemented and prioritize design projects, based on fluctuating and tight deadlines. Cultivated long-term working relationships with sales and support administrative personnel. Collaborated with international design engineers on IP PBX and network criteria along with pricing issues. Built and cultivated partnerships with (Nortel, Avaya, Cisco, Juniper etc) within the region, and served as the liaison with them locally, as well interfaced with other ATT subject matter experts to build custom solution. •Responsibilities included in-depth knowledge across multiple technical disciplines including Managed Services, IT/Data/Voice/Video applications, convergence technologies, IP-based technologies and Security strategies. Held conference calls with customer, third party vendors and sales personnel •Designed international IP PBX equipment designs for companies such Private Mortgage Insurance (PMI) Group and Gibson Dunn & Crutcher. •Partnered with ATT bid management organization to build out detailed RFP responses and contract development

11/1989 - /2000

Williams Communications Solutions, (formerly Nortel and Pactel Meridian) Foster City, CA 1989-2000

Individual Contributor

  • •Provided pre and post-sales engineering design/consulting services to Account Executives and Customers for Nortel PBX Products. Provided designs for over 120 projects with hundreds of locations. Assisted and drove all technical aspects of the sales cycle: presented a solution, proposal response, developed key success criteria for evaluation, led technical evaluations, developed integration between our appliance and customer’s key applications for single sign-on, and troubleshot technical issues during software evaluations. •Developed technical designs and specifications of hardware and software configuration. Configurations of core products, applications, emerging technologies, and advanced applications for new system sales upgrades, RFP responses, sales presentations, and draft Scopes of Work, interface with operations to address installation and support issues. •Reduced PBX design processes by negotiating with pricing tool developers to reduce un-necessary components in the pricing tool. My responsibilities also included knowledge across multiple technical disciplines including Managed Services, IT/Data/Voice/Video applications. •Developed margins for all equipment, assigned payment method, provided Installation hours, programming hours, Project Management hours and third party equipment pricing. •Acted as a technical resource for potential customers and the sales team through development of sales demonstrations and solutions to support the sales and process. Provided pre-sales technical assistance and product education. •Worked in a close knit team together with Customer Support, Product Management and Business Development to successfully sell and deploy products. The role included providing feedback and direction to Product Management for the evolution of the product based on customer input.

Education

1997

Master Degree

Golden Gate University

  • Technology Management

1994

Bachelor Degree

Golden Gate University

  • Telecommunications Management

Keywords