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RssApplication/Production Support Specialist with Customer Satisfaction

Application Support Specialist with over 10 years experience in enterprise level applications with proven reliability as an individual contributor as well as in a team framework. An innovative problem solver focused on workflow/business process, support, customization with knowledge of all phases of project management including requirements gathering, technical documentation, development, and user training. An even-keeled, analytical individual with the ability to remain rational and sharp minded in high pressure situations.

Application Support

Suwanee, GA

About Me


Information Technology


Application Support

Education level:


Will Relocate:



Suwanee, GA

Work Experiences

9/2006 - 1/2009


Individual Contributor

  • Managed call center call tracking software (Vantive) including support, customization, and reporting with meeting service level commitments. Trained and mentored offshore resources in Vantive issue resolution.

4/2004 - 8/2006

Aon Consulting

Individual Contributor

  • Acted as primary Vantive developer. In addition to Vantive support duties, functioned as key resource for the following phases of PeopleSoft Upgrade life cycle: Requirements Gathering, Feasibility, and Design.

6/2003 - 2/2004

Boston College

Contractor / Freelance

  • Responsible for design and development of workflow processes for previously installed modules. Provided daily support to eProcurement module.

7/1998 - 4/2003

Radiant Systems

Individual Contributor

  • Served as technical project manager for Order to Cash module of PeopleSoft 8.0 implementation including feasibility, requirements gathering, prioritization, and task assignment. Owner and developer of several modules including out of the box functionality and customized components including but not limited to the Defect Tracking, Release and Build Management, and Queue Management elements.



Master Degree

Virginia Tech

  • MBA


Bachelor Degree

Virginia Tech

  • Management Science