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RssGoal Driven Manager in a fast paced environment utilizing training abilities and communication skills.

Management position where my training abilities would be utilized.

General Manager

Fairport, NY

About Me

Industry:

Management & Business

Occupation:

General Manager

Highlights:

2002 Chamber of Commerce Customer Service Excellence Award.
 

Education level:

Bachelor

Will Relocate:

Yes

Location:

Fairport, NY

Work Experiences

3/2005 - /2008

Walker Furniture

Manager

  • As Front Office & Finance Manager I managed all incoming funds to the store. Created spreadsheets to monitor daily, weekly, and monthly for year to year comparisons. Developed employees to better assist customers with their needs and questions. Worked side by side with the CFO and accounting department. Headed the collections department as well as reviewed every finance customers packet to check for validity of identity theft and potential fraud.

3/2002 - /2005

Walker Furniture

Manager

  • As the store manager I was in charge of overseeing the customer service department. Worked side by side with the Warehouse Manager to ensure firsat pass yield on delivery of furniture. Assisted irrate customers with complaints of damaged furniture and furniture that they themselves have damaged. Worked closely with all other departments to ensure customer satisfaction.

1/2001 - /2002

Walker Furniture

Manager

  • As the customre service manager it was my job to train and develop all employees that would be part of the in-bound call center. Customer complaints would come through the call center for delivery problems or damaged furniture issues. Processed all warranty claims issues for extended warranty customers.

Education

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