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RssBusiness Operations Analyst

Multi-faceted and dedicated Business Operations Analyst with a distinguished career of outstanding customer service, organization, communication and interpersonal skills. Highly skilled at managing workload utilization and directing the efforts of a cross-functional team to achieve accurate and consistent cost targets. Experienced in Project Costing/Budgeting and Field Services support, analysis and reporting. Thrive in both independent and collaborative work environments. Adept in writing ISO/TL9000 processes and procedures as well as auditing team members and management. Experienced in both the federal government and private industry specifically Government Contracting, U.S. Customs Service, Property Management and Telecommunications Sectors.

Operations

Chantilly, VA

About Me

Industry:

Telecommunications

Occupation:

Operations

Highlights:

1982, 1983 and 1984 received Special Achievement Awards for Outstanding Performance from U.S. Customs Service. 1988 Received Employee of the Month Award from Northern Telecom for Outstanding Performance. 1982 1st Quarter Soar with the Eagles Award from Bell Atlanticom for Outstanding Performance.
 

Education level:

Trade School

Will Relocate:

No

Location:

Chantilly, VA

Work Experiences

3/2003 - Present

(private)

Individual Contributor

  • • Primary interface for Services Budgeting Specialist, Engineering, Installation, SPLM and Project Management Groups for ensuring consistent cost target application.

1/2001 - 3/2003

Nortel

Individual Contributor

  • • Coded 667 standards and 339 Installation Methods into Cost and Planning Module (CPM) and expired 521 standards and 860 Installation Methods. Provided standard cost units to estimate performance targets, enabled delivery of a quality, on-time, under-budget product for customer accounts for Engineering and Installation products and services.

10/2000 - 1/2001

Nortel

Individual Contributor

  • • Calculated project cost estimates in support of the Field Operations’ performance targets for all DMS-10, Optical, Wireless and DMS-100 projects; enabling delivery of a high quality, on time, under budget product for the Bell Atlantic, Verizon, SNET and NYNEX Accounts.

7/1999 - 10/2000

Winstar Wireless

Individual Contributor

  • • Created over 700 Entity Codes and validated hundreds of Building Site Codes for Common Language Location Identifier (CLLI) Code assignments in Telecordia’s CLONES Database for Winstar Wireless.

1/1996 - 7/1999

Nortel

Individual Contributor

  • • Calculated project cost estimates in support of the Field Operations’ performance targets for all DMS-10, Optical, Wireless and DMS-100 projects; enabling delivery of a high quality, on time, under budget product for the Bell Atlantic, Verizon, SNET and NYNEX Accounts.

6/1995 - 1/1996

Nortel

Individual Contributor

  • • Analyzed, evaluated and scheduled interval requirements in the Bell Atlantic Account for all products. Worked with Order Planning and Sales to ensure customer satisfaction. Tracked and resolved all scheduling issues for all product schedules within the Account. Represented Field Operations (Engineering and Installation) from all scheduling perspectives.

9/1992 - 6/1995

Nortel

Individual Contributor

  • • Supported the overall efforts of the Hardware Engineering function and assisted management in tracking and reporting of departmental performance. Generated daily, weekly and monthly Engineering performance/tracking reports required to monitor Engineering performance using PEDMIS, an on-line, internal IBM Mainframe database.

5/1989 - 9/1992

Northern Telecom/Bell Altanticom

Individual Contributor

  • • Reviewed, processed and tracked Job Change Orders (JCO’s) for Installation and Upgrade contracts. Prepared Outstanding JCO and JCO Booking Reports.

8/1987 - 5/1989

Northern Telecom

Individual Contributor

  • • Provided secretarial support to the District Manager, Maintenance, CSO, National Accounts, Systems Support Specialists and Control Center Departments.

2/1986 - 8/1987

Galbreath-Ruffin Corporation

Individual Contributor

  • • Responded to inquires regarding employee benefits, payroll and personnel policies.

8/1985 - 2/1986

Systematics General

Individual Contributor

  • • Typed proposals, technical manuals, letters, vugraphs, etc.

1/1983 - 5/1985

U.S. Customs Service

Individual Contributor

  • • Provided secretarial support to the Staffing Programs Branch.

12/1980 - 1/1983

U.S. Customs Service

Individual Contributor

  • • Reviewed all incoming correspondence to ensure that it was within office responsibility and assigned it to the proper program analysis for response. Received and passed along information concerning correspondence from various offices within Customs.

6/1980 - 12/1980

U.S. Customs Service

Entry Level

  • • Typed a variety of different forms, correspondence, memoranda and reports. Majority of this typing consisted of high priority projects governed by the U.S. Customs Service and Department of Treasury deadlines.

11/1979 - 6/1980

Tim McPherson, Attorney-at-Law

Entry Level

  • • Answered telephones, took messages, assisted visitors, scheduled appointments and filed.

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