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RssSamuel Keith Hayes, Customer Service Manager

To secure a challenging position with a company that will enable me to utilize my managerial and customer service skills while offering opportunity for growth based upon my performance.

Customer Service Manager

About Me

Industry:

Customer Service

Occupation:

Customer Service Manager

Highlights:

I was the company wide store manager of the year in 1995 for Mitchell's Formal Wear(DBA After Hour's). The following letter was written by one of my recent supervisors: To Whom It May Concern: This letter is my personal recommendation for Keith Hayes. From November, 2007 until April, 2008 I was Keith’s immediate supervisor at Verso Technologies. I found Keith to be the most consistent member of our installation team, tackling all assignments with dedication and a positive attitude. He was recognized by his peers and leaders, from the Micros Team, for always exceeding their expectations. In fact, Keith received more personal letters of praise than any other of the 30+ employees that I oversaw during my tenure. Keith is a great communicator, sharing insight and teaching others during each of our weekly conference calls. During his yearly review he scored higher than any of his co-workers with especially high scores in job knowledge, professionalism, and completing the job in the most thorough manner. I highly recommend Keith for employment. He leads by example and his enthusiasm and proficiency was greatly appreciated by all. Keith’s strong work ethic and ability to accomplish all tasks make him a great asset to any organization. Please feel free to contact me at 404.536.2973 with any questions or concerns. Sincerely, Keith Yaeger
 

Education level:

High School/GED

Will Relocate:

No

Work Experiences

12/2008 - 1/2009

Ista-North America

Manager

  • To manage accounts for this 3rd party utility billing company, ista-NA; I would review billing ledgers and approve or dis-approve prior to bills being sent to residents in a timely manner; Corespondance with property management to ensure the ista-NA billing system was being utilized for maximum profitability; Trained property management how to use ista's utility billing software.

4/2008 - 11/2008

Micros Systems

Manager

  • Responsible for the onsite implementation of the Micros Opera Full/Express Property Management System to new and existing hotels; On-site technical installation of hardware and software components, interfacing 3rd Party Interfaces, technical troubleshooting, procedural training and support to hotel management and team members and consultation with hotel management on procedural practices; Provide training and direction to other Implementation Specialists while acting as Lead for on-site installations; Remit required documentation back to Micros/Verso Technologies i.e. expense reports, signed contracts; Traveled extensively

12/2006 - 4/2008

Verso Technologies

Manager

  • Contracted by Micros Systems to perform the same tasks listed in my prior listed postion with Micros Systems. I was employed by this contracting company prior to Verso Technologies going out of business in April of 2008. Here are the tasks listed again: Responsible for the onsite implementation of the Micros Opera Full/Express Property Management System to new and existing hotels; On-site technical installation of hardware and software components, interfacing 3rd Party Interfaces, technical troubleshooting, procedural training and support to hotel management and team members and consultation with hotel management on procedural practices; Provide training and direction to other Implementation Specialists while acting as Lead for on-site installations; Remit required documentation back to Micros/Verso Technologies i.e. expense reports, signed contracts; Traveled extensively

1/2006 - 12/2006

Ista-North America

Individual Contributor

  • Answered resident inquiries regarding their utility bills from ista-N.A; Provided ongoing support and follow-up with various ista departments, communities, and residents until the billing issue received resolution

4/2003 - 8/2005

Coastal Marketing Partners

Manager

  • Responsible for recruiting, interviewing, and screening new hires for the inbound sales call center; Developed training material for new and existing sales agents; Participated in meetings with upper management to discuss call center projections, goals, and change implementation

Education

1987

High School/GED Degree

Palatka High School

  • Music/ College Prep.

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