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RssI AM THE EXPERIENCED CUSTOMER SERVICES / ADMINISTRATIVE PROFESSIONAL YOU ARE LOOKING FOR

An experienced Customer Support and Administrative Professional with a varied background in financial, sales, and media environments; including extensive experience in project management, statistical assessment, supervision and inter-dept. communications. I am seeking a position, which will exercise my previous experience, and test newly learned skills in a practical environment, which encourages contribution and growth.

Customer Service Supervisor

About Me

Industry:

Customer Service

Occupation:

Customer Service Supervisor

Highlights:

My ability to apply my experience and education to any number of roles within the positions I've held has always been my outstanding ability. Pulling everything from, my experience in Project Management with the Government Dept's; to applying time management and presentation skills to motivate and coordinate staff members to work better as a team to get results. I believe I have a great skill in adapting, proving my worth and getting results in any level of job.

Ideal Companies:

Fidelity, Google, any Water Filtration companies, and any company which has a proven record of encouraging employee development, accepting contribution and is secure in today's economic business-place.
 

Education level:

Bachelor

Will Relocate:

Yes

Work Experiences

6/2007 - 1/2009

Trinidad Benham Corp

Individual Contributor

  • · Daily management of orders, logistics, production plus live analysis of over 200 accounts. · Assisted in coordination of plant production, transport, finance/credit and sales depts. to accommodate all assigned accounts. · Continual assessment of stock within the relevant commodity markets; prioritizing and foreseeing problematic accounts and establishing resolutions well in advance. · Responsible for researching associated charge-backs and deductions on accounts held, and reporting to upper Departmental and VP level management. · Completion of Time Management reports for all major accounts and utilizing results to form resolutions to missed or late orders. · Contributed to cross-training department members involving an additional 350+ accounts.

3/2007 - 5/2007

Jackson National Life

Individual Contributor

  • · Management of all office Administrative support to the President and Senior Executive Administrator. · Ensured a live communication at all times between all other Executives and VP’s throughout the day both in and out of the office; including management of Outlook calendars. · Maintained all company submissions and communications to the Executive offices. · Coordinated all travel arrangements, reference material and financial reports for the Executive Office.

11/2006 - 3/2007

Cecor Staffing - Family Marketing Network

Manager

  • · Managed a small team of junior admin and accounts staff for processing of all invoicing, billing, collections and payments. · Responsible for finalizing all financial and media submission reports for the corporate office. · Worked independently of the Head office, while still reporting to the CEO (in New York) and providing support to all national advertisers when needed. · “Point-of-contact” for all publication queries and authorized to create and implement new policies to deal with arising issues within the company.

8/2005 - 7/2006

Pure H2O

Manager

  • · Executive Assistant to CEO. · Customer Services Coordinator · Responsible for coordinating 40+ external Sales staff · Financial application validation, processing and approval. · Report on National team’s performance to Company Director. · Presented management with sales analysis and statistical performance.

3/2001 - 4/2005

Irish Government - Houses of the Oireachtas

Manager

  • · Answered to Head of the Governmental Travel Unit, Committee Secretariat and the Senate Head Clerk · Advised senior level staff within my Dept. in all database and administrative procedures. · Project Coordinator for large travel events for political staff and their entourage. · Supervised Visa processing and bookings to ensure deadlines were met for travel episodes. · Executive assistant to Parliamentary Committee / Political Staff. (20+ members) · Performance management and assessment within Irish Government Administration.

Education

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