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RssCustomer-Friendly Help Desk Professional

In most cases, my career has given me the advantage of not being micro-managed, but instead, trusted with significant responsibility in exchange for my confidentiality and trustworthiness. From such work environments, I was able to excel and to be effective and a substantial contributor to my past employers. Going forward, I desire the chance to prove my capability and resourcefulness as a dependable and highly functional asset. I also would like to be linked to one company for a long lasting duration of time.

Help Desk Specialist

Columbus, OH

About Me

Industry:

Information Technology

Occupation:

Help Desk Specialist

Highlights:

The most important awards I have won in recent years have been related to my salary and grade. I received salary increases each year that I was employed at Nationwide Insurance. I also progressed in pay and position at Child Development Council of Franklin County, Inc. There, I started as a temporary Secretary, filling in for a regular employee's maternity leave. Due to my work performance, a permanent clerical position was requisitioned for me and I was asked to return and stay with the non-profit agency. Other monetary awards I have earned from my work performance were bonuses from a downtown, Columbus law firm: Taft, Stettinius, and Hollister and a West side supply company, Becker Electric. I cite monetary awards because in my opinion, these are the cases that stand out most to others, and give the best notion of how I am as a worker and how companies have appreciated the person I am and the work I have done for them. I am also a Certified Help Desk Professional, which is one of the most significant achievements I have added to my knowledge base since graduating high school.

Ideal Companies:

government, state, Time Warner, Columbus State Community College, OSU, Ohio Health, Nationwide Data Centers
 

Education level:

High School/GED

Will Relocate:

No

Location:

Columbus, OH

Work Experiences

2/2008 - /2008

Cass Information Systems

Entry Level

  • Processed utility invoices for national and international companies; Averaged 400 invoices processed per week; Utilized Tandem database system for invoice input; Tracked downtime and hours worked, using Kronos software.

11/2006 - 10/2007

Information Control Corporation

Contractor / Freelance

  • Provided help desk support to businesses and county representatives, within the state of Ohio, using the state's online filing and payment application (Ohio Business Gateway); Administered Service Desk Plus ticketing system; Compiled and disseminated reports; Operated computers and associated software required to do batch processing of business files in a real-time, on-line environment.

8/2006 - 8/2006

Teleperformance USA

Entry Level

  • Performed cable, e-mail, and Internet support and troubleshooting for end users, via telephone; Utilized computer hardware and software for range of duties including client account access, ticket generation, ticket closure, and remote testing of company equipment.

9/2003 - 7/2006

Nationwide Insurance/Gates McDonald

Executive

  • Planned and procured services and amenities for all new hires such as: security clearance, equipment and allotted workspace; Produced visual and statistical material; Created and set up PowerPoint presentations for quarterly Town Hall meetings held by the Director of Personal Property Solutions; Organized weekly manager meetings and took minutes. Maintained calendar and electronic correspondence for upper and executive-level management (including V.P. of Finance and President of NW Strategic Investments); Arranged conferences which involved obtaining rooms and associated equipment for 2-100+ participants; Performed Notary Public services; Administered machine and supply inventory.Maintained calendar and electronic correspondence for upper and executive-level management (including V.P. of Finance and President of NW Strategic Investments); Arranged conferences which involved obtaining rooms and associated equipment for 2-100+ participants; Performed Notary Public services; Administered machine and supply inventory.

1/1999 - 8/2003

Child Development Council of Franklin County, Inc. (CDCFC Head Start)

Executive

  • Created and circulated monthly agency newsletter and food menus to over 800 Head Start families and staff; Assisted Vice President in grant writing and securing funding for agency programs; Prepared and instructed four beginner-level Microsoft classes: Excel, PowerPoint, and Word to 20 participants; Supervised use of computer lab and maintained facilities. Managed tuition assistance program; Verified required employee credentials; Designed and disseminated professional quality print materials to publicize agency events and information; Operated copiers, computers, a server, fax machines, typewriters, and printers, etc.

Education

2005

Specialist Degree

Integreo (formerly STI Knowledge)

  • Certified Help Desk Professional

1992

High School/GED Degree

Fort Hayes Arts and Academic High School

  • College Preparatory and Vocational Child Care

Skills

Keywords