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RssBusiness Process Management & IT Professional

I am an independent BPM consultant with over 20 years experience in management information systems, strategic operations management, business process improvement and accounting across a broad base of complex organizations. My career objective is to work with organizations to assist them in optimizing business process functions and leverage information systems to drive profitability through improved service, quality and productivity levels. I am writing to express my interest in joining a high achieving organization as a full-time employee or on a contract B2B basis. I am willing and able to travel up to 100% and hold a current US passport. I am open to relocation and would relocate at my own expense. Below is a sample of my qualifications and I have included my resume for your review.

Senior Manager, Functional Excellence

About Me

Industry:

Management & Business

Occupation:

Senior Manager, Functional Excellence

Ideal Companies:

Deloitte Touch, Pricewaterhouse Coopers, IBM Business Consulting
 

Education level:

Bachelor

Will Relocate:

Yes

Work Experiences

5/2005 - Present

(private)

Self-Employed

  • Leader of business transformation initiatives for small to large complex organizations across diverse industries. Successfully performed in multiple roles of project manager, business analyst, operations manager, trainer, coach, and subject matter expert. Managed cross-functional resources, risks plan, budget, deliverables complex implementation plans, training programs, project documentation and presentations. Accountable for all executive communication and presentations. Built strong business relationships, high achieving teams and extreme customer satisfaction resulting in new business development. Subject matter expert in the areas of: performance standards, process models, operational assessment, operational / organizational design, work force development, implementation and transition plans, KPI performance measurement design, quality programs, inventory and warehouse controls, information systems integration and development, and financial management.

2/2003 - /2005

The Antioch Company, Creative Memories

Manager

  • Empowered to develop this newly created position for the purpose of governing IT costs and demonstrating IT value to the organization. Accountable for defining and managing roles and responsibilities, processes for IT budgeting, chargeback, performance measurements, variance reporting, contract compliance, and asset management of a $17M multi-cost center IT organization.

1/2001 - 10/2003

The Antioch Company, Creative Memories

Manager

  • Led day to day application development and support activities of 10-12 SAP SD business analysts collaborated with leads from infrastructure, development and networking teams. Used performance measurements to identify and correct operational anomalies. Established programs within IT to objectively measure IT's value to the organization. Spearheaded programs for portfolio management, cross-functional resource management, systems change management, incident tracking and resolution, system outage root cause analysis team and call center service level agreement.

1/1995 - 1/2001

Analyst International Corporation

Manager

  • Empowered to study operational needs and recommend workflow improvements by leveraging technology. Successfully performed in multiple roles simultaneously. Performed as business analyst for billing system conversion and integration to financial system. Developed data requirements for data mining and executive dashboard reporting initiative. Facilitated focus group sessions consisting of business users, accounting staff and developers in several application development projects. Collaborated with networking, development, and infrastructure teams. Developed and executed end-user based application training programs. Initiated test plans for Sybase database upgrade and for billing system conversion.

Education

1996

Bachelor Degree

Metropolitan State University

  • Management Information Systems