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RssExperienced technical support and call center--software, hardware, network

Call center position providing troubleshooting or training to end users.

Help Desk Specialist

About Me

Industry:

Information Technology

Occupation:

Help Desk Specialist

Highlights:

I have a feel for how to talk to people with all levels of experience without talking down to them or talking 'over their heads'. Callers feel that I am listening and are confident that I can help them.
 

Education level:

Bachelor

Will Relocate:

Yes

Work Experiences

5/2008 - 10/2008

Butte County Purchasing Office

Entry Level

  • Update list of suppliers by conducting mail survey and follow up email survey. Enter data.

11/2006 - 4/2007

Butte County Humane Society

Contractor / Freelance

  • Expand on database application, train employees on how to use it.

1/2006 - 1/2007

Butte County Probation Department

Entry Level

  • Provide support to end users regarding software, hardware, and network connectivity. Repair and configure computers and set up workstations. Maintain in-house databases and spreadsheets.

6/1988 - 11/2005

TLCO, Inc.

Entry Level

  • Provide training and support to end users of a database application for video rental stores. Troubleshoot problems with software, hardware, and networking; provide training in software use.

Education

1977

Bachelor Degree

UC Santa Barbara

  • Experimental Psychology

Keywords