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RssSenior Customer Service Manager

I am currently in search for new leadership opportunities within a growing company, where strengthening customer satisfaction ratings, solidifying internal and external relationships, and structuring departmental workflow are just some of the credentials that I would apply to a leading role. Having had the opportunity to work for some of the region’s top companies (Siemens, ABB, KUKA), I find myself looking for a new position within a fast-paced work environment where I can be instrumental in reducing costs, developing procedures, creating customer-centric processes, and facilitating employee training. Over the past 15 years I have played a pivotal role in conducting negotiations, managing multimillion-dollar budgets, steering customer service organizations comprised of up to 51 individuals, managing projects, enhancing productivity, ensuring OSHA requirements are met, and more. These are just a few examples of what I can do for your company. If you seek a professional who offers a career history filled with accomplishments and can provide a growing company with numerous technical resources to recruit from, then I am the candidate you seek. I welcome the opportunity to meet with you or a representative of your company to further discuss my successes and how I will quickly become a vital contributor within your organization.

Customer Service Manager

About Me


Customer Service


Customer Service Manager


* Financial Performance – Recognized for averaging 22% absorption over expenses by accurately staffing, contracting short-term assignments, reducing overtime, and lowering travel expenses. (ABB, Inc.) * Cost Cutting – Decreased operational costs to average 24% margins on projects by using local engineers or contractors. (ABB, Inc.) * Employee Satisfaction – Strengthened employee retention ratings to less 2% by developing and implementing career path development process for field service engineers focused on providing training to position employees for career opportunities of greater responsibility and compensation. (ABB, Inc.) * Customer Satisfaction – Reduced downtime 67% +/- at 12 automotive stamping plants by negotiating onsite support contracts with clients. (Kuka Robotics Corporation) * New Business Development – Generated $1.5 million in incremental sales by designing and deploying service engineers’ sales lead program.(Kuka Robotics Corporation)

Ideal Companies:

No Preference

Education level:


Will Relocate:


Work Experiences

5/2008 - 11/2008

Siemens Water Technologies


  • Manage Field Service Group and activities.

2/2008 - 5/2008

ThermoFisher Scientific


  • Manager Customer Service Group

8/2000 - 1/2007

ABB Inc.


  • Manage Material Handling and Arc Welding Service Groups.

3/1999 - 8/2000

Single Source Technologies


  • Manage Customer Service

1/1995 - 3/1999

KUKA Robotics Corporation


  • Manage Robotics Division

11/1992 - 1/1995

KUKA Robotics Corporation

Entry Level



Bachelor Degree

Siena Heights University

  • Electronic Engineering Technology


Trade School Degree

National Institute of Technology

  • Electronic Engineering Technology