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RssProgram Delivery Manager

I look for a position of responsibility in coaching resouces to achieve improve performance and meet business goals and in business departmental and company financial success.


Bates City, MO

About Me


Information Technology




Manager & Employee of the year, Valedictorian Award in college

Ideal Companies:

Computer Sciences Corp, SRA International, Federal Gov agency

Education level:


Will Relocate:



Bates City, MO

Work Experiences

4/2007 - 8/2008

Hewlett Packard


  • Account Delivery Manager, Imaging & Printing Group Services. Partnered with key customer, USPS, for implementation and management contract of multi-function printers. Managed $4.5M budget. * Led HP team in installation of 2000 printers and on-going services for 6000 printers. * Established more efficient printing solutions for USPS, saving client $12.6M in operating costs.

7/2003 - 4/2007

Hewlett Packard


  • Managed program delivery of 50 Help Desk and on-site technicians for USPS. Consistently exceeded contract service level objectives for customer satisfaction. Managed $4.1M budget. * Increased individual and team productivity. * Developed policies/procedures for effective staff utilization.

4/1992 - 12/2000

Siemens Business Services

Director / VP

  • Director, Support System Administration. Analyzed CRM business support systems and work processes. Identified and eliminated inefficient work systems/procedures. Trained and directed System Administrators. * Streamlined process to increase efficiency. * Identified requirements/functions to improve service portfolio.

2/1992 - 8/1998

Siemens Business Services

Director / VP

  • Led delivery of high-quality 24x7 technical data center and help desk support to Fortune 500 and government customers. Selected, installed and managed CRM and knowledge management systems. Oversaw 300 staff and $24M budget * Utilized highly effective coaching/training skills to boost average retention rate to 6.7 years. * Led strategies that improved annual contract service level agreement compliance to 90-98%. * Served as Project Manager, overseeing departments and functions including purchasing, legal negotiation, customization/implementation of end-user training for Clarify Customer Relationship Management System. * Played key role in training and implementation of ServiceSoft Knowledge Management System and Aspect Call Center 200 ACD telephony systems with CTI interface.