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RssExperienced Help Desk Specialist

I am seeking a permanent position with a stable company supporting end users or clients on a medium to large network. I would welcome the opportunity to advance my career to the network support level or possibly as a document writer and trainer.

Help Desk Specialist

Columbus, OH

About Me

Industry:

Information Technology

Occupation:

Help Desk Specialist

Highlights:

President's Club at Ohio Institute of Technology CompTIA A+ Certification CompTIA Network+ Certification Certified in Windows Vista installation and advanced support Instrumental in writing several procedural documents in the Help Desk area and for ISO9000 Certification.

Ideal Companies:

Insurance, Health Care, Education
 

Education level:

Specialist

Will Relocate:

No

Location:

Columbus, OH

Work Experiences

12/2003 - 11/2008

Safe Auto Insurance Co.

Individual Contributor

  • • Support end users both locally and remotely. • Configure and place desktop PC’s and laptops, monitors, keyboards mice and scanners. • Maintain network connected printers. • Instrumental in decision to purchase Issue Tracking Software to save company time and money. • Train and assist fellow technicians in their job functions.

5/1996 - 5/2003

Micro Industries

Individual Contributor

  • Build and test prototype processor boards

7/1984 - 2/1996

Scientific Columbus

Individual Contributor

  • Builld, calibrate and test electronic joule meters

Education

1973

Specialist Degree

Ohio Institute of Technology

  • Electronics Engineering Technology

Keywords