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Rssoverachiever

I am seeking a challenging and responsible position as a customer service or sales representative in a corporation where my 4 years of customer service and sales experience and training can be immediately and profitably utilized for mutual benefit while working towards continued growth advancement in the corporation.

Account Executive

About Me

Industry:

Telecommunications

Occupation:

Account Executive

Highlights:

Was awarded 500.00 for having best call quality at nextel comm.

Ideal Companies:

verizonwireless, att wireless, wellsfargo, samsung, motorola, lg, rim, coca-cola, pepsi, frito lays north america,
 

Education level:

High School/GED

Will Relocate:

Yes

Work Experiences

7/2008 - Present

(private)

Individual Contributor

  • responsible for meeting or exceeding sales goals by assisting existing patrons, selling service and products to new customers, and initiating outside marketing campaigns. also responsible for assisting the store manager in day to day store operations, including merchandising, opening, and closing the store, driving team to achieve all key performance objectives, Developed; train and coach sales team to produce desired high performance results. Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve customer complaints in a timely and empathetic manner.

9/2006 - 7/2008

Verizon wireless

Entry Level

  • My duties include assisting customers in person in both English & Spanish with promotions on equipment upgrades, renewing expired service agreements, and changing calling plans by performing a rate plan analysis. Assist customers with bill inquiries in both English and Spanish in person as well as over the phone and taking their payments. Making outbound calls to existing customers to present promotions, sale new equipment and services, and renewal of service agreements. Assist management by training and coaching newly hired representatives, following closing procedures, intake cash deposits, reconcile cash drawer and deposits.

1/2006 - 8/2008

Nextel Communications

Entry Level

  • Assisted customers in call center in English and Spanish with promotions on new equipment, new services, renewing expired service agreements, developed and implemented strategies on how to retain customers desiring to permanently disconnect service. Ensured call quality by following call procedures and guidelines, sale new equipment and services, and renewal of service agreements. Met and exceeded monthly quota

9/2004 - 11/2005

Grande communications

Entry Level

  • Responsible for providing superior customer care in call center to our Waco, Corpus Christi, Mid-land, Odessa, San Antonio and Austin Markets, exceeded ever changing monthly quota, trained evening shift temp. workers, resolved billing issues, created new service work orders, did tier one trouble shooting with customerís digital devices, created and scheduled work order trouble tickets. Researched inventory control to ensure that disconnected customerís returned equipment.

1/2004 - 8/2004

Honda

Entry Level

  • Maintained an inventory with over a net worth of 220k. Processed and delivered new parts to our business customerís, processed new inventory weekly, tracked and reshipped recall items, responsible for reducing operating costs by suggesting that we purchase new equipment.

6/2003 - 12/2003

America Red Cross

Entry Level

  • Made outbound calls to current and new blood donors. Traveled outside city limits to large universities to recruit new blood donors, assisted main call center in making outbound calls to all of south region to recruit new blood donors.

Education

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