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RssExperienced Help Desk Analyst/Knowledge Architect looking for more

I am looking to provide not only software and hardware troubleshooting and resolution, but work with the knowledge base, create user guides for help desk and customer's use. After I receive my graduate certificate in information management I want to work with MS Access databases and oracle databases or run queries using SQL.

Help Desk Specialist

Cranbury, NJ

About Me


Information Technology


Help Desk Specialist


I have an honorable discharge from the US Army. I received a meritorious service medal for my work during a training exercise I went to school at night to earn my Bachelor's degree.

Ideal Companies:

I have no preferences

Education level:


Will Relocate:



Cranbury, NJ

Work Experiences

7/1999 - Present


Individual Contributor

  • Support employees computer needs, Knowledge Architect for Help Desk Knowledge base

2/1997 - 7/1999

System Builders

Individual Contributor

  • Supported computing needs of AT&T Customer Service Division

11/1979 - 9/1996

Amerada Hess Corporation

Individual Contributor

  • I was a statistical typist, move to Administration Assistant Position for Training where I maintained the office, arranged for in-house and outside training programs. Maintained budgets, training records. Ordered and assemble training materials and setup training facilities. I moved into a Help Desk position where I supported the company employees computing needs, gathered sales information from terminals and gas stations.

7/1975 - 7/1978

US Army

Individual Contributor