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andre b

NOC/Data Center Manager

Occupation:

Manager

Location:

Grand Prairie, TX

Education Level:

Bachelor

Will Relocate:

YES

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15 + years in Network IT Telecom System. Management and supervisory experience as Network Operations Center manager. Manage and leads the enterprise network operations dept and experience with developing processes & standards for efficient network operations. Provide HR management for NOC techs including professional developement guidance. Experience in resolving conflicting request per client priority protocol and work with infrastructure engineering staff and NOC leads to identify strategic objectives to improve efficiency and SLA. Fostor relationships with cisco systems, HP and telco vendors to encourage interaction with NOC staff and engineers to improve SLA expectations and delivery. Ensure adherence to processes and procedures that support customer implementations ans SOW's. Experience with ISO/ITIL best practice procedures and policies. Overall management of the Incident and problem ticket managment and network change request approvals. Responsible for staffing, technical improvements, hiring, performance reviews and terminations.

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COMPANY POSITION HELD DATES WORKED

A-1 Communications (Confidential) 4/2008 - 12/2008
dmsp (Confidential) 11/2006 - 4/2008
affilated computer services,inc (Confidential) 5/2003 - 11/2006
experian (Confidential) 10/2000 - 5/2003
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SCHOOL MAJOR YEAR DEGREE

norfolk state computer science 1987 Bachelor Degree
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Highlights:

Companies I like:

IT, Network operations

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