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Passionate Customer Service Professional
High energy customer service professional dedicated to meeting the customers needs. Detail minded, dependable with excellent interpersonal and communication skills. Team player.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Highlights: |
Customer Service lead for Gander Mountain, Customer Service Lead for Plastron Industries |
Ideal Companies: |
Manufactuing, Distribution, Utility |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Sycamore, IL |
Major Responsibilities
As customer service lead for Gander Mountain it was my job to keep the front end of the store (check outs, service desk, supervision of other customer service personnel) running smoothly allowing the managers to focus thier attention on other aspects of store operation.
Due to my ability to successfully multi-task I have decreased the amount of time associates from other departments have to spend providing assistance at the check outs allowing them the time needed to accomplish their own departmental tasks.
Work Experiences
9/2007 - 9/2008
Owens & Minor
Individual Contributor
- Manging assigned accounts, providing price quotes and product availability, Entering customer orders received via phone, email, fax, and EDI. Prepareing and sending out daily customer back order reports. Processing customer returns, Coordinating shipping needs for emergency orders, Placing drop ship orders with vendors.
Maintain customer cross reference files
8/2006 - Present
(private)Individual Contributor
- Ringing up customer sales, processing customer returns and exchanges. Product merchandising, Assisting customers as needed. Performing cash audit
10/2004 - 8/2006
Karen's Jewelers
Individual Contributor
- Jewelery sales, Taking in and returning customer repairs. Daily store set up and take down. Processing received inventory. Merchandising
1/2002 - 6/2004
Plastron Industries
Manager
- Maintained & Updated customer production schedules, Give price quotes, Order processing, Order entry recieved via email, phone, fax, EDI, Train new customer service reps, Set up and maintenance of new and existing customer files. Maintain customer cross refernce files. Assist shipping department in coordinating shipping arrangements.
Education
Skills
| Skill | Rating |
|---|---|
| P&L responsibilities |  |
| Presentation | |
| Technology Solutions | |
| Sales Support | |
| Software Implementation | |
| Leadership | |
