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RssPassionate Customer Service Professional

High energy customer service professional dedicated to meeting the customers needs. Detail minded, dependable with excellent interpersonal and communication skills. Team player.

Customer Service Representative

Sycamore, IL

About Me


Customer Service


Customer Service Representative


Customer Service lead for Gander Mountain, Customer Service Lead for Plastron Industries

Ideal Companies:

Manufactuing, Distribution, Utility

Education level:

High School/GED

Will Relocate:



Sycamore, IL

Major Responsibilities

As customer service lead for Gander Mountain it was my job to keep the front end of the store (check outs, service desk, supervision of other customer service personnel) running smoothly allowing the managers to focus thier attention on other aspects of store operation. Due to my ability to successfully multi-task I have decreased the amount of time associates from other departments have to spend providing assistance at the check outs allowing them the time needed to accomplish their own departmental tasks.

Work Experiences

9/2007 - 9/2008

Owens & Minor

Individual Contributor

  • Manging assigned accounts, providing price quotes and product availability, Entering customer orders received via phone, email, fax, and EDI. Prepareing and sending out daily customer back order reports. Processing customer returns, Coordinating shipping needs for emergency orders, Placing drop ship orders with vendors. Maintain customer cross reference files

8/2006 - Present


Individual Contributor

  • Ringing up customer sales, processing customer returns and exchanges. Product merchandising, Assisting customers as needed. Performing cash audit

10/2004 - 8/2006

Karen's Jewelers

Individual Contributor

  • Jewelery sales, Taking in and returning customer repairs. Daily store set up and take down. Processing received inventory. Merchandising

1/2002 - 6/2004

Plastron Industries


  • Maintained & Updated customer production schedules, Give price quotes, Order processing, Order entry recieved via email, phone, fax, EDI, Train new customer service reps, Set up and maintenance of new and existing customer files. Maintain customer cross refernce files. Assist shipping department in coordinating shipping arrangements.