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RssDirector Customer Service & Support

Customer Service Manager

Twinsburg, OH

About Me


Customer Service


Customer Service Manager

Ideal Companies:

Technology or capital equipment mnfgs

Education level:


Will Relocate:



Twinsburg, OH

Work Experiences

6/1999 - 1/2001

Nortel Networks Inc

Individual Contributor

  • Sales and service interface for strategic Carriers and Service Providers to maximize customer satisfaction and revenues through the design, sale, and implementation of custom network solutions.

2/1995 - 4/1999

Keithley Instruments Inc.

Director / VP

  • Provided direction and leadership for domestic and international field service operations supporting parametric test equipment and metrology tools used in the semi-conductor fabrication process. Designed service offerings and maintenance strategies for new technology wafer characterization systems.

6/1974 - 6/1993

Digital Equipment Corporation


  • Managed staff of 153 technical and administrative employees providing multi-vendor hardware, software, networks, and consulting services to customers in a seven-state area with a revenue budget exceeding $92 million.