Climber_bannerad_300x250_15s

Want your profile here?

Becoming a member is easy!

Climber.com works with you to help you advance your career by putting you directly in front of tens of thousands of recruiters in your field. Just fill out the form below to start your account.

Sign up today!



Jobs_start_here

Recruiters - Try Postings!

Postings.com™ is a must-have for recruiters who want to:

  • Find Qualified Candidates
  • Find Job orders and Post Splits
  • Be Found in Search Engines
  • Implement a Social Sourcing Strategy

RssNew Season

To secure a position where I can utilize my skills and abilities to successfully perform a variety of projects in a challenging and professional environment.

Customer Service Representative

Tallahassee, FL

About Me

Industry:

Customer Service

Occupation:

Customer Service Representative

Ideal Companies:

Coca Cola, CapitolOne Auto Finance, Verizon, T-Mobile, ADT, Chase
 

Education level:

Specialist

Will Relocate:

Yes

Location:

Tallahassee, FL

Work Experiences

12/2007 - 4/2008

Medco Health Solutions

Entry Level

  • *Coach and develop a team of 18-25 Customer Service Representatives *Establish an atmosphere that encourages teamwork and employee involvement *Manage attendance, schedule adherence, off-phone activities and other dimensions of CSR performance to identify and coach areas of opportunity *Investigate quality, efficiency, attrition and other issues to identify opportunities for improvement and implement action plans, if appropriate *Ability to provide detailed feedback on teams performance *Conduct phone monitoring of Customer Service Representatives and provide constructive feedback based on your observations *Lead team meetings, ensuring that all CSR’s are adequately informed of policy and procedural changes and provide a forum for CSR’s to provide input to the Management team *Assist in the CSR hiring process

11/2006 - 10/2007

Butler International (Verizon)

Contractor / Freelance

  • *Create tickets for circuit testing and field dispatch *Monitor special circuits to ensure that they adhere to commitment times *Provide IXC and LEC customer with ticket status updates and escalations on complex voice and data circuits, such as DS1,DS3,OC12 and OC48 *Liaison between external customer and verizon manangers for problem resolution *Proactively status wholesale customer on repair issues in a timely manner *Utilize database mainframes (i.e.AAIS,TAS, and Vrepair)to trouble shoot intricate circuits *Extensive knowledge of over 20 networks and systems utilized for order entry, provisioning and billing

2/2006 - 11/2006

CP Ships(Custom Staffing)

Contractor / Freelance

  • *Collections and disputes *Receive and post payments *Authorized shipment releases *Contact vendor (via email, fax, phone) *Process and send invoice/arrival notices *Correspondence letters *Prepare weekly aging reports *Prepare statement of accounts *Negotiate *Prep accounts for outside collections *Account adjustments and ledger clean ups *Bad debt write-offs *General office duties (file, zerox, scan, print) *Use personal PC and programs Microsoft access, Microsoft Excel, Microsoft Outlook, Windows 95/98,Lexis Nexis

10/2003 - 10/2005

Capitol One Auto Finances

Contractor / Freelance

  • Collections (30-60 delinquent) *Outbound calls to debtor *Negotiate *Data Entry *Set up payment arrangements *Reconcile and research payments *Process deferments *Outbound calls using dialer *Skip Tracing(Lexis Nexis)

7/2000 - 4/2002

Verizon Wireless

Entry Level

  • *Aspect system inbound calls *Interpret account information and history *Process payments *Activate new and old accounts *Credit evaluation *Correspondence letters *Reconcile account errors *Research lost payments *Activate phone and troubleshooting

Education

Keywords