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Dale H

Computer Operator

Occupation:

Computer Operator

Location:

Goodlettsville, TN

Education Level:

Trade School

Will Relocate:

No

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Maintaining 24 hour help for all the systems users. Running, monitoring and troubleshooting AS\400 (Genesys and ROBOT) programs, Mactive AdBase systems, MTA and SNA Servers, backups and performing PTFs, restores and working with system \ photo archives when needed. Printing and delivering daily and nightly reports. Training and assisting computer users as well as writing most of the training documentation for the other operators.

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COMPANY POSITION HELD DATES WORKED

The Tennessean (Confidential) 11/1992 - 9/2007
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SCHOOL MAJOR YEAR DEGREE

Data Processing Apprenticeship School (U.S. Navy) Data Processing Technician 1988 Trade School Degree
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Highlights:

My job with Systems Operations at the Tennessean consisted of maintaining around the clock support and answering the needs of the users, playing the role as liaison between the users and technicians and programmers when required. I also took responsibility in documenting procedures and tasks as easily and helpful for my coworkers and new hires. Responsible for creating, updating and deleting reports, spreadsheets, forms and special request as needed. To ensure hardware maintenance and repairs were performed routinely and correctly on the mainframes and all the auxiliary equipment. I was responsible for maintaining logs and records of all daily tasks and issues and to follow up on any uncompleted ones. When given the opportunity I have accompanied the technicians on jobs helping to run phone lines, network cables and trouble calls, observing them as they fix technical issues throughout the company. Im a fast learner and I have worked all shifts giving me the opportunity to expand my technical skills. My personal interest leans toward the technical side of support. I enjoy teaching, helping others and problem solving.

Companies I like:

Government, No specific company.

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CollapseResponsibilities

Making sure jobs ran and ended correctly, when they don't I would have to trouble shoot. Help desk for internal users.
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