David H.Thompson 1413 East Hedrick Drive, Tucson, AZ 85719 Phone: 520-495-9030 E-mail: davidhthompson10@gmail.com SUMMARY OF QUALIFICATIONS A customer-oriented technical professional with extensive industry experience. Keen analytical skills as well as excellent people skills. Excellent problem-solver with the unique ability to see a problem and rectify it immediately by troubleshooting the product and interacting with engineering, quality control, technical writing, sales, marketing and customer service as needed. Enthusiastic team player. Hip surgery February 2007. Recovered December 2007. Now well and seeking employment. EXPERIENCE Convergys Tucson, AZ Help Desk/Technical Support Representative October 2006 to January 2007 Troubleshoot problems over the telephone. Solve installation, configuration and connection problems related to internet connections. Provide customer and technical service, website support and troubleshoot software Hip surgery September 2005. Recoved April 2005. Masterson Personal contract worker for: Silent Knight - A division of Honeywell Maple Grove, Minnesota Technical Service Representative March 2005 to August 2005 Advise 40-60 field technicians daily by phone, resolving product application and malfunction issues. Resolve problems for all company fire alarm product lines. February 2004 to March 2005 Seeking work during a time of economic downturn. Laid off January 31st 2004 as my position along with others was eliminated when Clore Automotive moved from Eden Prairie, MN to the Kansas City, Mo January 31st 2004. Clore Automotive Eden Prairie, MN SENIOR TECHNICAL SERVICE REPRESENTATIVE AUTOMOTIOVE SERVICE EQUIPMENT April 1989 to January 2004 Advise 60-100 end users daily by phone, resolving product application and malfunction issues. Resolve customer problems for all company product lines, including welders, battery chargers, plasma cutters, refrigerant and antifreeze recyclers, lifting equipment, booster pacs, pumps, and pressure washers. Train all new technical service employees as well as service center staff servicing company products and Sears train the trainers technical employees. Edit product user guides for clairity and technical correctnes Have achieved excellent computer skills using a wide range of programs. Microsoft Word, Excel, Access, PowerPoint, Lotus Notes and JD Edwards EDUCATION Northwest Electronics Institute Columbia Heights, Minnesota Electronics Technician Course Roosevelt High School Graduate Minneapolis, Minnesota

COMPANY	POSITION HELD	DATES WORKED
Convergys	(Confidential)	10/2006 - 1/2007

SCHOOL	MAJOR	YEAR	DEGREE
Northwest Electronics Institute	Electronics Technician	1988	Trade School Degree

Highlights:

Companies I like:

Climbers.com, eSearchPro, AdvantAGE Human Capitol

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

A customer-oriented technical professional with extensive industry experience. Keen analytical skills as well as excellent people skills.