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Highly experienced Customer Service Specialist.

Customer Service Representative

Cincinnati, OH

About Me


Customer Service


Customer Service Representative


913 Wells Street Cincinnati , Oh (513)557-8554 Cell Daryle Lacey Objective : To obtain a position in a business environment where I can utilize my leadership skills, organization skills and communication skills. Experience 1999–2000 Interactive Marketing Technologies Cincinnati, Oh CUSTOMER SERVICE REP • Answering incoming calls for pre-paid calling card customers. • Use troubleshooting skills to locate problems pertaining to the calling cards. • Add the correct amount of paid minutes to calling cards. • Suggested new cards that increased earnings. • To explain rates and charges that pertained to different cards and calling areas, CUSTOMER SERVICE TRAINER 1999–2001 Cincinnati, Oh Recharge Supervisor • Expanded sales team from 11 to 40 representatives. • Trained my team of reps how to sale more pre-paid minutes to customer. • To train and oversee the reps how and when to authorize credit transactions, and check for fraudulent credit transactions. 2001–2004 Red Lobster. Florence, Ky server / bartender • Used my social skills to take care of over 80 guests daily. • Used my teamwork skills to work with a staff of 30+co-workers. 2005-2006 Humana Health Insurance Cincinnati, Oh CSR claims & Benefits Take over 70to90 calls daily concerning claims or benifits Use over 6 different systems to research claims and benifits . Assist co-workers in how to utilize the system and answer questions concerning how to assist members and providers. 2006-2007 Panera Bread Company Blue Ash, Oh Shift Manager Duties include Schedules,Training,Payroll,Inventory,ordering set up for shifts , deploy associates to positions where there are best suited. Present... 5/3 Rd Bank (ADT) Cincinnati, Oh Monitor. Duties include monitoring alarms determining if alarms are false. Research alarms . Monitor Cameras, Dispatch,Take incoming calls, outbound calls, Make Badge access cards, Data entry. Education 1991–1995 Western Hills High. Cincinnati, Oh • General studies • Diploma • 1999-2001 Cincinnati State College Cincinnati,Oh Present 2004 The Academy Of Court Reporting (legal studies) 630 Main St , Cincinnati Oh, 45201.

Ideal Companies:

Humana, Anthem, Any

Education level:


Will Relocate:



Cincinnati, OH

Major Responsibilities

It has been a success for me growing in any field i work and any area of customer service i exployer .