Great listener and thrive on resolving customer issues and concerns. Hands on person, loves to learn.

COMPANY	POSITION HELD	DATES WORKED
Paetec (formerly US Lec Corp)	(Confidential)	2/2003 - 10/2007
NewSouth Communications (now NuVox)	(Confidential)	3/1999 - 12/2002

SCHOOL	MAJOR	YEAR	DEGREE
West Charlotte Sr High	High School	1976	High School/GED Degree

Highlights:

Top Producer - Prudential Real Estate Customer Care Rep of the year Beta group for High Potential Training

Companies I like:

small

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Care
• Clerical

Dealing with company top 10 customers in resloving issues with billing, new products and basic concerns. Satisfied action items for issues and responded to customer weekly.