Brad F

Customer Service Technical Savvy


Customer Service Representative


Tucson, AZ

Education Level:

Trade School

Will Relocate:



Good Afternoon. My name is Brad Freeman. I am a Computer/Network specialist with over 10 years experience in troubleshooting PC and Network issues. Ive worked for a wide variety of clients but was trained in the Navy. I am conscientious in my personal and professional life. I take pride in myself and my work, and derive considerable satisfaction from doing an assignment well. I cope well with high-stress situations and can manage a variety of projects simultaneously. believe my background provides the skills you require for this position. I would welcome the opportunity for a personal interview to further discuss my qualifications. Thank you for your time and I hope to hear from you soon.


CollapseWork Experience


Cross Country Auto Group (Confidential) 3/2007 - 7/2007



Stella con MCSA MCSE 2005 Trade School Degree



10/06 - 02/07, APAC/Wellpoint, Tucson, AZ Customer Service Agent Duties: Performed system administration for a medical company, comparing medications, Part D planning, and non-licensed sales. 09/05 - 03/06 ITC/Dell, Chesapeake, VA User Support Technician Level 2 Duties: Troubleshooting a wide variety of PC, peripheral, and Networking Issues that any and all of Dell's Home PC and small business owner had. Virus and spyware removal, and protection, and we always tried to educate the end user to promote safer internet usage across the board.As a Level 2 Technician, all escalated calls on shift were directed to me. 11/01 to 7/02, R.C.S. Foreign Language Institute, SAITAMA, JAPAN English Teacher (Japanese) Duties: Teaching English Conversation to Japanese children ages 5-18 years old, as well as taking care of the Language centers' in-house computer issues. Repairs, upgrades in software, Operating systems, memory, and a data back-up procedure. 11/00 to 11/01, Societe' Generale Securities, TOKYO JAPAN User Support Engineer Duties: The number two person on a 6 person user support team responsible for the upkeep and maintenance and a running inventory of over 12,000 pieces of computer related equipment as well as daily "trouble calls", Using one of the first "Remedy" type systems in place.Finding, isolating and repairing dead network segments. Daily, weekly, and monthly end processing for data back-ups. PC builds to specifications for multiple language usages, as well as PC repair. 8/98 to 9/00 P.T.S., Tokyo, Japan Systems\Network Engineer Duties: Responsible for the support of over 7500 Userís in Japan and Korea, involving large scale OS migrations, and User Support roles. I was involved in the Deutsche Bank Rollout project(OS Migration), as well as the re inventory of all of said equipment due to the acquisition of Bankers Trust by Deutsche Bank. I along with 3 other people. was also responsible for installing Y2k patches in all of our customers PC's . 7/94 to 2/98 United States Navy, Yokosuka, Japan Computer Specialist Duties: Stationed aboard the Aircraft Carrier USS INDEPENDENCE (CV-62). I was part of a 20-man shop that was responsible for over 5000 users at sea and over 22000 users in port. I was part of a team that re-wired the entire ship due to systems upgrades. Also part of a team that was responsible for all PC repair, network maintenance and security, virus protection, and purchasing of the parts neccessary to keep our SNAP(Type 3) servers online.

Companies I like:

call centers, tech support


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IVe had a few mid to high level, high responsibility, high stress IT jobs, Im no trying to find a different career path. The call center atmosphere is exactly what im trained for.