Technical and customer facing ownership, products awareness and crisis management responsabilities.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Technical Leader	8/2007 - Present
Cisco Systems TAC	Team Lead	6/2002 - 8/2007
Cisco Systems IPCC TAC	Customer Support Engineer	2/2000 - 6/2002
Teorema Engineering(Microsoft support Job Rental)	System Integrator - Consultant	4/1998 - 2/2000

SCHOOL	MAJOR	YEAR	DEGREE
Washington State University	Project Management	2007	Master Degree
BSI	ITIL Practicioner	2005	Specialist Degree
KT	Kepne-Tregoe Project Lead	2001	Specialist Degree
Microsoft	MCSE	1999	Specialist Degree
Enaip Udine	Network Specialist	1998	Specialist Degree
Formazione Unindustria	Web Marketing, Communication & Networking	1998	Specialist Degree

Highlights:

Accelarated Leadership Class nomination; Council Apprentship nomination for a Service M&A analyst role; over 30 Cisco Achievement Program rewards in 10 years; ITIL Foundation Practicioner; Gold ribbon for Customer support services; ESI Project Manager Associate; KT Trainer; DMAIC Foundation; MCSE

Companies I like:

Cisco, , Google, , Yahoo, , Microsoft

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Crisis Management
Customer Support
Networking
People Management
Project Maangement
Process Management
Quality Management
Multicultural Skills
Working global
VOIP
Unified Communication and Contact Center
Microsoft
Applications support
ITIL
SS7
SIP
IPCC
Web 1.0
Web 2.0
SQL

• IPCC
• Cisco
• IP Telephony
• VOIP
• Microsoft
• Application support
• SS7
• Telco
• SIP
• H323
• SQL
• ICM
• Unified Communication
• CTI

Customer facing abilities, Crisis Management,