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Kasual G

The Great Facilitator

Occupation:

Help Desk Specialist

Location:

Atlanta, GA

Education Level:

Master

Will Relocate:

YES

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I will bring a focus of efficiency (time and cost), quality in execution, and predictability in outcome when leading every project initiative. I work great in a highly collaborative team environment, as well as independently. Furthermore, my proven record of managing multiple tasks, time management skills, and superior client relations experience will prove to be a great asset to any organization.

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SCHOOL MAJOR YEAR DEGREE

Keller Graduate School of Managemet of Devry MBA - Project Management 2007 Master Degree
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Highlights:

Over 10 years of progressive telecommunication systems administration and internal and support; including customer care, system analysis, management of complaints and technical sales support in three major communication companies. Created work processes and procedures for a national 24/7 network operation call center resulting in increase customer service and loyalty. Facilitated, lead and organized client/vendor meetings to resolve system performance issues and coordinate IT system implementation/migration activities. Conducted call center performance/trend analysis, in order to improve meantime-to-repair, customer satisfaction and loyalty for new product initiatives. Formal training consists of business administration, network technology, project management systems and PMI Methodology. Knowledge and expertise in data center technology and support systems. Lead mission critical rapid deployments of tactical communications for U.S. military operations (communications team lead) in the United States and abroad.

Companies I like:

Time Warner, Sony Entertainment, PriceWaterHouseCooper

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Presently a data center operations support technician. Responsibilities include data center wide implementation, moves and on-going maintenance.
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