Bottom line focused problem solver who excels at bringing order to chaos, implementing process improvements and making operations more cost effective through creating and motivating high performance teams.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/1999 - Present
Bell Atlantic	(Confidential)	7/1978 - 1/1999

SCHOOL	MAJOR	YEAR	DEGREE
Northeastern University	Business	1985	Master Degree
Cornell University	Civil Engineering	1978	Bachelor Degree

Highlights:

o Improved Collections ratio from 92% to 97% in one fiscal year, through implementation of employee recognition program and cross training, realizing $16 million net increase in casho Reduced customer disputes by 20% in one fiscal year, through stronger customer communications and adherence to company policies, saving $2.5 million in revenue leakageo Doubled invoicing for voice product line within 1st 6 months, through broader implementation of mechanized billing, reconciliation reports and utilization of cross functional problem solving teams, resulting in an additional $2 million/yr cash o Designed and delivered electronic invoicing process, saving $50k annuallyo Created RFP, bid and awarded contract to new bill production vendor, saving $150k/yr.o Reduced installation intervals by 200% in 6 months, through use of mechanized scheduling tools, network efficiencies, training and peer coaching, resulting in improved customer satisfactiono Improved Mean Time to Repair interval by 100% in 6 months, through use of new technology, training and peer coaching, resulting in improved customer satisfactiono Completed $90 million construction projects on time, within budgeto Captured $1 million in previously unbilled revenue through effective project management of a new mechanized customer billing systemo Staffed, developed and motivated several high performance geographically dispersed work teams with track record of delivering on stretch objectiveso Led workforce of 600 management and union employees o Had lowest union grievance rate in 5 state area over course of 5 years o Reputation for placing priority on Personnel Development, Coaching and Mentoringo Served on various non-profit and community based Boards of Directors

Companies I like:

small start-ups, telecommunications companies, internet companies, service companies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Director
• Operations
• Administration
• Finance

Responsible for timely and quality customer billing, accounting for over $500 million in revenue