Rss

Donna G

Example of the perfect customer service rep.

Occupation:

Customer Service Representative

Location:

Gastonia, NC

Education Level:

Associate

Will Relocate:

YES

CollapseDescription

High energy, exceptional interpersonal communication skills. Highly skilled in working with difficult customers and diffusing anger.

Right_template4_bottom

CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

Cigna HealthCare (Confidential) 4/2005 - 8/2007
Right_template4_bottom

CollapseEducation

SCHOOL MAJOR YEAR DEGREE

GASTON COLLEGE LEGAL SECRETARIAL 1978 Associate Degree
Right_template4_bottom

CollapseAccomplishments

Highlights:

At Cigna HealthCare: Ensured customers were satisfied on their first encounter with CIGNA, provided benefit information, policy interpretation and eligibility/claim status. Handled customer complaints in accordance with state and HIPAA laws, resolved claim and eligibility problems and answered questions concerning appeal process. At Sprint PCS: Call Center Retention Specialist, III Retained current customer base by resolving customerís issues through education on digital service usage, troubleshooting, and by explaining/adjusting bills. Also helped customers determine current and future digital needs by suggesting new service plans.

Companies I like:

axa

Left_template4_bottom

CollapseJob Skills

Left_template4_bottom

CollapseKeywords

Left_template4_bottom

CollapseResponsibilities

End of year ranking: #1 of 37 Associate CSAs. Based on quality and performance and attendance. On monthly basis, ranked in top 20% of call center for production and quality. Part of team to develop scripting for entire call center.
Left_template4_bottom