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RssExperienced IT Manager with tact

Dynamic manager and leader with over 10 years of experience in IT operations, maintaining and improving systems while building and nurturing high-performance support teams for diverse organizations. Reputable for delivering high-impact, user-friendly solutions for complex issues while gathering support for change through confident and strategic planning. Expertly combine critical thinking, training and communication skills in administration and maintenance of day-to-day technology operations.

Information Technology Manager

The Colony, TX

About Me

Industry:

Management & Business

Occupation:

Information Technology Manager

Ideal Companies:

Exxon, Chevron, Hilton, Citi, Cisco
 

Education level:

Bachelor

Will Relocate:

Yes

Location:

The Colony, TX

Major Responsibilities

Direct responsibility for all aspects of the firmís IT infrastructure including Programming, Desktop and Server Support, Telephony and Records and Document management. Provide support for about 60 clients and management of over 850K scanned documents. Implemented proactive anti-virus deployment using McAfee EPO server. Deployed Blackberry server and moving toward common platform of mobile devices with enhanced security. Implemented server alert system to monitor all systems via paging. Enhanced LAN by implementing VLANís to segment network traffic

Work Experiences

1/2008 - Present

(private)

Manager

  • Direct responsibility for all aspects of the firmís IT infrastructure including Programming, Desktop and Server Support, Telephony and Records and Document management. Provide support for about 60 clients and management of over 850K scanned documents. Implemented proactive anti-virus deployment using McAfee EPO server. Deployed Blackberry server and moving toward common platform of mobile devices with enhanced security. Implemented server alert system to monitor all systems via paging. Enhanced LAN by implementing VLANís to segment network traffic.

3/2001 - 1/2008

HSBC

Manager

  • Direct operations for 800-seat call center and manage support of Avaya G3R and local SAN of a 3 node HP cluster for all local file and print services, as well as support all local desktop and laptop PCs and Blackberry devices. Provides auxiliary support for Aspect (Davox) dialer, Aspect (Witness) call monitoring system and Cisco 6509 switches. Ensure operational standards through management of delivery and placement of telephony and computer equipment. Hands-on team leader, directing staff in troubleshooting local support problems with PC hardware and software, as well as provide technical information at all levels of knowledge and understanding. Generate detailed requests for proposals and expenditures and upgrade directory and data for accelerated facility expansion. Rewrite and update sites disaster recovery plan. Expertly manage and guarantee efficient processing and completion of customer work orders.

8/1998 - 3/2001

HSBC

Individual Contributor

  • Built and maintained Novell servers, as well as provide account administration for NDS. Designed, assembled and maintained sites MS Exchange server infrastructure and fax server. Coordinated creation of in-house account management team and provided training and support, as well as to remote staff. Promoted from night shift PC support to backup operator and server support within 6 months of hire.

3/1996 - 8/1998

IDT

Entry Level

  • Advanced to maintenance and automation technician quickly from start as manufacturing technician. Contributed to 100% automation achievement for equipment sets. Maintain, operate and service workstations and HP-UX servers, as well as maintain and service wafer loading equipment and wafer holding and transport equipment. Provided programming assistance to automate manufacturing floor processes. Selected as shift Emergency Response Team lead for chemical spills or leaks within facility. Trained in Hazmat disposal and cleanup, as well as first aid.

Education

2007

Bachelor Degree

University of Phoenix

  • Information Technology

Skills

Keywords