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RssVibrant and Varried!

I have an eclectic background with very strong focus on customer service. With my most recent company, I have risen through the ranks from novice airline sales representative to air and hotel Quality Management in less than two years. Before that I worked hard and learned quickly, progressing from a pharmaceutical research office's temporary receptionist to the company's youngest Senior Research Coordinator. My strong work ethic demands putting forth absolutely the best effort for any employer, and I am excited to put my skills to work for you, as well.

Travel Agent

Phoenix, AZ

About Me


Travel, Hospitality & Restaurant


Travel Agent


Top Seller December '07; Top Seller May '08

Ideal Companies:

Disney, Kendle International, MGM Mirage, Chiltern International

Education level:

High School/GED

Will Relocate:



Phoenix, AZ

Major Responsibilities

Working with irate passengers escalated from the sales floor to diffuse difficult situations and find solutions which meet both the passenger's needs and the company's. Efficiently and accurately handling in-bound sales calls.

Work Experiences

2/2007 - Present


Entry Level

  • • Travel Sales Representative – Creating customized vacation packages to domestic locations. High energy, dynamic sales focusing on matching the best product to the diverse and discerning traveler by providing first-rate knowledge of products and services. Advised all passengers of current company policies as well as those of our vendors.

    • Preferred Reservations – Booking new revenue and Dividend Mile award reservations for our Preferred members in the SHARES booking system, as well as general sales, often answering questions about FAA regulations, website booking and fare rules. I have consistently shown grace under pressure by calming irate passengers and handling difficult situations with a professional, optimistic charm. Utilized WorldTracer and the Qik baggage tracking system.

10/2006 - 2/2008

Glamour Shots

Individual Contributor

  • Photographer – Fashion photographer and storefront, juggling responsibilities of cleaning shop upon opening and closing, bringing in business from walk-by traffic, giving store tours, keeping the camera room neat and orderly and photographing clientθle ranging from brides-to-be, business professionals and families with pets to lingerie shoots and model searches.

2/2006 - 8/2006

WFU School of Medicine

Entry Level

  • Research Study Interviewer – Conducting telephone interviews on health, environment and current event topics in a call center run by the Public Health Sciences department. Computer aided telephone interviewing software heavily used.

5/2000 - 6/2005

CTMS, Inc.

Individual Contributor

  • • Senior Clinical Research Coordinator - Maintaining clinical documents for multiple sponsors and therapeutic areas; regulatory document tracking; attending/participating in study meetings; creating/assembling manuals; shipping supplies and study drug; maintaining study progress workbooks and tracking patient enrollment along with administrative support to team members and study sites.

    • Administrative Assistant – General office maintenance; emergency security contact; e-faxing; letter and report writing/editing; arranging travel; training new employees on company specific practices; remote assistance to IT department.

    • Receptionist – Switchboard operation; mail room

    * Last project with CTMS was to create and implement a system for electronic document capture and storage.

5/1999 - 10/2006

Robert Half International & Kelly Services

Entry Level

  • Placed in several short and long term temporary positions. Regular job duties included managing files, reception, mail room attendant and accounting. Assignments ranged from medical center billing departments to marine construction companies.

11/1998 - 5/1999


Entry Level

  • Scientific Technician Level 1 - Otolith extraction; specimen casting/finishing; digital photography/data capture; creation of file system; stock sampling at regional hatcheries; word processing; extensive data entry using Microsoft Excel.

    *Temporary position originally scheduled for 3 months – extended to 5 months due to excellent work.