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Karyn O

Client Liaison/Customer Service Manager

Occupation:

Customer Service Manager

Location:

Avenel, NJ

Education Level:

High School/GED

Will Relocate:

No

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Dynamic results driven client liaison and customer service specialist with 16+ year record of achievement and demonstrated success providing sales/logistics support for multinational firms. Solid track record functioning as point of contact with key clients and customers pertaining to product distribution, product specifications, pricing and logistics. Tenacious in securing and building customer loyalty and forging strong relationships with business partners. Exceptional innovator combining business acumen with innate abilities to support top performing sales teams.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 12/2000 - Present
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SCHOOL MAJOR YEAR DEGREE

S.E. Wagner HS Liberal Arts 1981 High School/GED Degree
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Highlights:

Dynamic results driven client liaison and customer service specialist with 16+ year record of achievement and demonstrated success providing sales/logistics support for multinational firms. Solid track record functioning as point of contact with key clients and customers pertaining to product distribution, product specifications, pricing and logistics. Tenacious in securing and building customer loyalty and forging strong relationships with business partners. Exceptional innovator combining business acumen with innate abilities to support top performing sales teams.

Companies I like:

Troy Lines, Swissray International, Wakefern Corp., A&P Co., C&S Wholesale Grocers, Inc., Federal Express, Pepsi Co.

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∑ Accurately place all orders for correct items, quantities, prices, and delivery dates for Private Label and branded products including all categories: Grocery, Non-Foods, Meat, Deli, Seafood, Frozen, Bakery, Dairy, HBC and General Merchandise. Trace lost shipments. ∑ Place orders on a timely basis and appropriately communicate problems and/or resolutions to account manager, buyer and principal. ∑ Understand the customers buying process and order flow with each represented principal. Ensure that all orders are being captured in the Daymon system on a timely basis. Monitor the follow-up process on the monthly unapplied receipts report, so that missing order gaps are closed and the potential for future missing orders is minimized. ∑ Maintain a complete and accurate list of all private label suppliers. ∑ Maintain accurate, complete, up-to-date, easily accessible records and files related to: o Order specifications of all approved items o Current pricing o Promotional pricing o Order placements and confirmations o Billing documents ∑ Resolve all problems on a timely basis and communicate resolutions to account manager, buyers and principals. ∑ Understand the customerís buying process/habits and order flow for each represented principal (currently 164 vendors/principals). Ensure that all placed orders are being captured in the house system. Monitor the follow-up process on the monthly Unapplied Brokerage Report so that missing order gaps are closed and future gaps prevented. ∑ Ensure that the order recap report is reviewed daily and all unsuccessful order transmissions are promptly addressed and resolved. Ensure price, quantity, cancellations and changes to original POís are processed properly. ∑ Extensive phone communication with Pathmark Buyers, C&S Distribution (warehouse) Buyers and floor staff, Vendorís, manufactures and Daymon Business Managers and directors. ∑ Accurately enter manual POís with correct quantities, prices and dates. Ensure EDI (Electronic Data Interchange) orders continue to flow properly and without interruption.
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