An experienced, dedicated, and detailed Restaurant Operations Executive with a diverse work experience and enormous skill set which includes Leadership, Excellent Communications, Multi-tasking, Superb Time Management, Training, Motivation, and Human Resources.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2005 - Present

SCHOOL	MAJOR	YEAR	DEGREE
University of Pittsburgh	Mechanical Engineering	1981	Associate Degree

Highlights:

Received “SOAR Leadership Award” for marked improvement in all aspect of business operations.Member of the Regional Leadership CouncilMember of the Operations Executive CommitteeCorporate Leadership Council MemberReceived the “National Alpha Award” for excellence in training and motivation. Featured Speaker of the American Marketing Association

Companies I like:

Applebee's, Dick's Sporting Goods, Pepsi, Home Depot, Coca-Cola

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Regional Manager
• COO
• VP of Operations
• Director

Reported directly to the founder and president of the company for 32 current pizzerias. Established and maintained a workable infrastructure enabling the company to accelerate its growth rate by over 400% annually. Implemented a bench for the Operations Department that includes Operations, Training, Field Service, and New Pizzeria Openings. Developed a new pizzeria opening timeline that encompassed all departments of franchising, finance, construction, operations, and marketing that improved new opening timeliness by over 32 days and increased opening volumes by over 30%. Wrote and assembled the Zeppe’s Operations Manual, the Franchise Owner’s Training Manual, and the Local Pizzeria Marketing System. Planned, organized, and orchestrated Zeppe’s triple venue involvement as the exclusive pizzeria of the 2007 Cleveland Grand Prix with an attendance of over 110,000 people. Developed and coordinated quarterly business seminars, successfully coordinated the transition to a new mainline distributor, renegotiated standard pricing for all franchisees with Cintas saving $9900 per year for the franchise community, installed new tag lines and logos on all branded products, designed and implemented a new menu board, secured online ordering system, increased company size by nearly 25%, and increased annual volumes by over $492,000.