Community and healthcare leader with sixteen years of strong operational experience in both for-profit and not-for-profit health care settings. Areas of strength include building strong relationships with physicians, industry and communities, creating and communicating a vision for new services, achieving consensus, and moving organizations forward to meet strategic objectives.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/1998 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Loyola University of Chicago	MBA in Finance	1996	Master Degree

Highlights:

• Revitalized hospital’s reputation and communications with all stakeholders through personal interactions, print and regular reporting resulting in 15% increase in outpatient and clinic volumes in 2003 sustained at 5% - 12%/year.• Implemented gateway marketing vehicles with “Staying Healthy” newsletter insert and revitalized website design and development increasing website hits by 50% and achievement of the prestigious Silver Trumpet award.• Organized and led surgery, radiology, and inpatient performance improvement initiatives resulting in 33%, 10%, and 76.5% increase in respective service volumes in 2005 - 06.• Developed strategic marketing plan resulting in increased market share of inpatient (2%), outpatient (7%), and radiology (4%) services and 3% increase in oncology customer awareness rankings 2004 -06.• Drove system wide HIPAA privacy and security programs through policy development, code set, transaction and business associate implementation resulting in federal compliance and continuing management of a minimum of HIPAA complaints.• Recruited and negotiated the contracts for an orthopedic surgeon, oncologist, ENT, two cardiologists, nephrologist and a neurologist resulting in 33% increase in surgery, 33% increase in stress tests and new EMG/NCV, EEG and neurology clinic service lines 2005 - 06.• Developed insurance network evaluation tool and stakeholder communication program resulting in improved contract reimbursement from networks to 10% or less of charges and a smooth transition of local employers away from networks on our ‘watch list’.• Restructured and tripled FTE’s in rehabilitation services, occupational medicine, and marketing.• Implemented new Press Ganey customer satisfaction reporting instrument and system wide customer satisfaction program resulting in PCH setting the benchmark for all Alliant management system hospitals in the areas of nursing care and registration.

Companies I like:

HCA, OSF

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Business Development

Vice President of Business Development and Professional Services, 2001 - Present P&L responsibility for business development, chronic disease management/community/diabetes education, marketing/public relations, occupational medicine, rehabilitation services, visiting specialist clinic and volunteer services. Serve as privacy officer, management education, business development, and health advisory counsel chairman. Participate in all administrative, board, corporate compliance, finance, health & safety, and strategic planning meetings.