Ms. Valencia Moultrie is a business professional with extensive knowledge of aspects of training development which includes planning, analyzing, developing, designing, implementing and evaluating process, programs and learning. She has management experience in human resources, operations, customer service, financial accounting with a passion for policy development and human performance. Ms. Moultrie has established her reputation as an energetic problem-solver with strong analytical and communication skills. She has also demonstrated her ability to establish productive relationships at all levels. Ms. Moultrie is a quick learner who is adaptable and able to effectively deal with change and would be a great addition to the team.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	11/2006 - Present
Comerica Bank	(Confidential)	7/1974 - 1/2007

SCHOOL	MAJOR	YEAR	DEGREE
University of Michigan-Dearborn	Education-PIID	2003	Master Degree
Davenport University	Business Management	1996	Bachelor Degree

Highlights:

Recognized as key contributor for role model behavior, "Building Effective Teams", fostered change, improved quality, process improvements, customer service and team development

• training or operations managers

Managed projects and key accounts, developed effective strategies and tactical plans. Exceeded planned revenue, cost control goals by 88%; implemented reporting metrics, service level agreements and database management. Key contributor for leading team in a series of productivity, quality, workflow design and process improvements to include new implementation of new systems and training. Received “Team Spirit Award” for leadership and improved quality.