Consumer Relations: Handling of compliments, inquiries, complaints Document Control: Work in established Document Control department

COMPANY	POSITION HELD	DATES WORKED
Mariani Packing Co., Inc.	(Confidential)	7/1998 - 9/2002

SCHOOL	MAJOR	YEAR	DEGREE
CSU Fresno	Health Science	1982	Bachelor Degree

Highlights:

Liaison between Company and Public: Handled complaints, inquiries, compliments, and recipe issues from consumers Liaison between Company and distributors, insurance company, and legal offices Worked with Claims Department at Costco Wholesale - Domestic, Canada, and England Weekly, monthly, and quarterly cost analyses of complaints Sample requests (domestic and international)

Companies I like:

Coca-Cola, Pepsi, Aurora Foods, Ben & Jerry's, Blue Diamond Growers, Brach's Confections, Campbell Soup, Del Monte Foods, Diamond of California, Dole Food Company, C & H Sugar, Dreyer's Grand Ice Cream, General Mills, Hansen's Beverage Company, See's Candy, Hershey Foods, Heinz, Hunt's, Hilmar Cheese, Horizon Organic Dairy

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Consumer Relations
• Document Control

Consumer Relations: Handling of compliments, inquiries, complaints Document Control