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RssExperienced Go Getter sales Professional

Creative Sales Professional with extensive relationship-building skills, leadership, and outstanding communication skills. Unwavering entrepreneurial spirit, sense of urgency drive, highly ambitious and outstanding work ethics.

Management Trainee

Dallas, TX

About Me


Management & Business


Management Trainee

Ideal Companies:

Pepsi Cola, Coca-Cola, AT&T, Hershey, Frito Lay, FedEx Kinko's, Verizon

Education level:

High School/GED

Will Relocate:



Dallas, TX

Major Responsibilities

I assisted the director and supervised employee on a daily basis. Service includes recruiting potential child care customer, hiring, training, and conducting orientations. Assist in enrollment of children in the center, heavy administrative work, new account ect…..

Work Experiences

10/2008 - 1/2009


Entry Level

  • Provided technical support for the IPhone/3G wireless and IPod and ITunes. Helped customers decrease dropped calls and network service issues. Set setting in the IPhone so customers could receive and send personal email. Evaluated software to make sure customers could sync their calendars, emails, contacts, music, and videos in ITunes. Crossed sold Apple Care Protection Planes to provided customer with hardware coverage and technical service needed to sustain the life of their original IPhone/IPod contact.

10/2007 - 11/2007


Entry Level

  • Assisted customers technical needs in High Speed Internet and IP TV Service. Analyzed and solved technical problems using problem solving skills. In addition, provided advanced technical support on operation and maintenance of personal computers and land lines.

11/2006 - Present



  • Duties included preparing simple and complex tax returns for individuals and small businesses, maintaining tax records, also assisting customers. Used Interviewing skill to obtain additional information on taxable income to help maximized deductible expenses and allowances their on taxes. Used all appropriate tax guidelines to adjustments, deductions and credits to keep clients taxes to a minimum. Eased clients by assisted clients with tax audits y and reconciling tax discrepancies with IRS.

11/2006 - 3/2007


Entry Level

  • Provided support for Lacerte software users in a call center environment. Installed software for stand alone and network users. Trouble-shoot company products which included printers, scanners, electronic mail, citrix\term server, and operating systems. Resolved Internet Explore connectivity issues such as configuring firewalls and anti-virus.

10/2004 - Present



  • Placed outbound calls to apartment complexes to generate new leads selling appliances or provided services. Kept track of inventory, ordered parts as needed, cleaned appliance/ work area ect… Arranged delivery service for customers, payment options if applicable, and scheduled appointments to repair appliances.

10/2004 - 11/2006

Lil Cheaper Child Care

Entry Level

  • Supervised a staff of 16 managing employee relations issues, provided training, and conducted orientations. Provided general office support such as ingoing/outgoing mail, faxes, greet visitors, and verify CCMS coverage. Created marketing tools to help build existing by maintaining contact and developing solid relationships with customers which client base which increased acceptable clientele production more than 32 percent.

10/2000 - 6/2004


Entry Level

  • Answered high volume calls daily in a call center environment. Trouble-shoot and analyzing hardware and software problems. Resolved Internet Explore connectivity issues such as configuring. Maximize sales by identifying the profiles and needs of our customers. Resolving billing inquiries and maintains accounts. Researched and analyzed customer issues such as tracking order status, and delivery status.

4/2000 - 10/2000


Entry Level

  • Responsible for providing service on delinquent customer accounts including skip tracing and repossessions in the Customer Call-Center Facility. Kept up to date record of consumer’s personal information, such as financial status of claims, address, phone numbers, employment numbers, and also their status of collection efforts in an attempt to resolve overdue payments.

10/1996 - 8/1997

Sears Telemarketing

Entry Level

  • Worked in a call center environment; initiating warm calls to Sears’ customers. Duties included selling warranties and services to home appliances and electronics owners. Sets up new account information and answered customer questions. Meet and maintained a monthly sales quota with a 90 percent satisfaction

12/1994 - 10/2006


Entry Level

  • Worked as a cashier scanning and bagging customer merchandise on a daily bases. Stocked and reorganized store merchandise. Closed out and balanced register daily. Set up displays for promotional purposes.



Type Name/Title URL Description
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