Raquel D

The Serena Williams of Executive Assistants/Office Mangement


Executive Secretary


Kenner, LA

Education Level:


Will Relocate:



Accomplished and highly skilled professional with extensive Administrative experience. Possess excellent organizational skills, hands-on technical knowledge, superior memory for details, strong work ethics, and good judgment. Recognized as a results-oriented individual, team player and “people person.” Maintain professionalism at all times and use discretion when handling confidential information. Microsoft Word Specialist with a Bachelor’s Degree in Business Administration.


CollapseWork Experience


U.S. Embassy - USDA (Confidential) 10/1998 - 5/2006
Island Victoria Bank (Confidential) 2/1995 - 10/1998
City of Stamford, Health Department (Confidential) 7/1992 - 12/1994
Kleban & Samor, P.C. (Confidential) 12/1988 - 7/1993



University of North Florida Business Management 2003 Bachelor Degree



Professional Experience Administrative Support Coordinator – Temporary Assignments (January 2007 to June 2007) Performed office management/administrative duties for clients such as Medical Personnel, Embassies/High Commissions and the Capital Markets Unit of a Regional Caribbean Bank. Administrative Assistant, – U.S. Embassy – Jamaica, W.I. (October 1998 to May 2006) Perform office management and related administrative duties for the U.S. Commercial Service and USDA/Office of Agricultural Affairs, which require knowledge of administrative operations, light accounting functions and office procedures. ? Identify business opportunities for U.S. companies. Research marketing information; Prepare planned and voluntary Market Research Reports, which are uploaded on the intranet and internet. ? Trade Show Marketing – advertised and promoted trade shows, organized trade delegations, i.e. buying missions to the United States. Assisted trade mission delegates with registration to trade shows, air and hotel arrangements. ? Evaluated trade missions and provided written reports on successes achieved (“success stories”). ? Finance - managed the office Micro Purchase Credit Card account and the petty cash account used in making small purchases. Develop spreadsheets as necessary and maintain detail records of expenditures; Prepare monthly expenditure reports; Responsible for timely payments of bills related to the office. ? Interface with various Government personnel and business contacts to acquire and disseminate information in conjunction with Agricultural and Commercial programs. ? Responsible for inventory management, maintain spreadsheet, reporting of purchase, disposal and replacement of property. ? Arrange all aspects of representational events, i.e. receptions, luncheons and dinners (including those at the residence of the Deputy US Ambassador to Jamaica). ? Coordinate customs clearance, hotel/travel arrangements and appointments for official visitors to and from the United States, market development coordinators and traders. Assist in the preparation of visa referrals. ? Prepare time and attendance reports for all office staff. ? Maintain office files according to established guidelines and procedures. ? Arrange appointments for office staff and follow up to alert staff of upcoming meetings. ? Coordinated daily operations and handled office tasks such as prepare and type letters, memorandum, country clearance cables and miscellaneous correspondences; file management and database administration; answer, screen and route incoming telephone calls. ? Worked independently to determine methods and procedures for new assignments. ? Supervised temporary staff. Administrative Assistant, – Island Victoria Bank – Jamaica, WI (February 1995 to October 1998) Provided administrative support for the Vice President of the Human Resource Development & Administration Division ensuring that all functions related thereto are performed in an efficient and timely manner in accordance with service standards. ? Maintain the human resources records for the employees. Information included in the files related to name, address, earnings, benefits, education, appraisals, etc. ? Reviewing applications and resumes - processing on a regular and timely basis all incoming applications for employment. ? Screen job applicants to obtain information such as their education and work experience, schedule interviews, administer aptitude tests; conduct telephone reference checks for successful applicants; inform job applicants by letter or telephone, of their acceptance or denial of employment. ? Responding to routine inquiries/correspondences from internal and external clients such as credit bureaus, finance companies, embassies – confirming employment status; prepare written announcements of job openings, staff movements; conduct exit interviews. ? Conduct annual salary survey; research health insurance providers. ? Ensure Vice President is appropriately prepared for daily activities; maintain calendar, schedule appointments and compose correspondences with minimum guidance. ? Coordinate, prepared materials for, attend and take minutes of Executive Management meetings and special events. ? Requisition supplies, maintenance and other services. ? Provided secretarial support for the Bank President’s office. Secretary, City of Stamford – Stamford, CT (July 1992 to December 1994) Provided administrative support for Department of Health: HIV Prevention Program. ? Scheduled meetings for the Program Coordinator, social workers, media personalities and clients. ? Act as Liaison between Social Workers and clients. ? Prepared documents for clients as requested, e.g. résumés, applications for employment ? Assisted Public Health Nurses with administrative duties. ? Prepared Agenda for weekly staff meeting. ? Prepared, record, typed, proofread and filed various documents including minutes of meetings. ? Performed Reception Duties as necessary – providing information on policy and departmental functions to the public. ? Efficient routing of incoming and outgoing correspondences. Word Processor, Kleban & Samor, P.C. – Southport, CT (December 1988 – July 1993) Employed in the Word Processing Department of a Law Firm; (Worked part-time July 1992 - July 1993) ? Prioritize work load and type legal documents. ? Train Secretaries to use Barrister Computer System. ? Operate Dictaphone Equipment. ? Perform Daily Back-up of Computer System. ? Perform duties as a Floater Legal Secretary as necessary. Word Processor, Cummings & Lockwood - Stamford, CT (June 1987 - November 1988) Employed in the Word Processing Department to assist several attorneys and paralegals. ? Prioritize work load and type legal documents. ? Operate Dictaphone Equipment. ? Perform duties as a Floater Legal Secretary on a regular basis. ? Assisted in the Proof Reading Department Education and Training Microsoft Office Word Specialist (2007), Certiport Bachelor’s Degree in Business Administration/Business Mgmt. (2003), University of North Florida – Jacksonville, Florida, U.S.A. Diploma, Human Resource Development (1998), Institute of Mgmt. & Production Institute – Jamaica, WI Accomplishments ? Successfully coordinated trade delegations/buying missions to the United States. ? Team Award for extraordinary dedicated, sustained and effective efforts to regain access for United States agricultural products to global market. ? Cash Award for assisting with organizing highly effective marketing activity for the Department of Agriculture. ? Award for single-handedly managing the Agricultural Office for several months. ? Assisted U.S. exporters to locate partners/distributors for U.S. products. ? Letters/Correspondences of Commendation on Work Performance. Skills General PC proficiency in Microsoft Office: Word, Excel, PowerPoint, Internet, Outlook Express; Lotus Notes, Gold Mine; Word Perfect for Windows. Typing, Dictation, Operating Standard Office Equipment (Fax, Photocopier, Scanner, Calculator) Ability to multitask. Read and write passably basic Spanish. References Personal and Professional References Available Upon Request.

Companies I like:

Coca-Cola Company, Turner Broadcasting, CNN, Delta Airlines, Wachovia


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Successful professional track record in performing various business related tasks which include Office Management, Customer Service, Word Processing, Market Research, etc. I am an adept event planner and hostess.