James T

Once given the opportunity to meet ones needs. You then must take that opportunity and exceed their expetations. Doing so will separate you from the rest.

Occupation:

Customer Service Supervisor

Location:

Clearwater, FL

Education Level:

High School/GED

Will Relocate:

Description

Team-player that leads by motivation not intimidation. Possessing several years of training, customer service and experience working within a call center environment.

Work Experience

COMPANY	POSITION HELD	DATES WORKED

Cale Parking USA	(Confidential)	1/2007 - 7/2007
Danka Office Imaging	(Confidential)	1/2004 - 9/2005
Lighthouse Credit Foundation	(Confidential)	5/2001 - 8/2003
MCI WorldCom	(Confidential)	5/2000 - 6/2001
Pinellas County Goverment	(Confidential)	1/1993 - 11/2000

Education

SCHOOL	MAJOR	YEAR	DEGREE

Morgan County High School	Academics/Vocational Studies	1987	High School/GED Degree

Accomplishments

Highlights:

Manager of an Inbound/Outbound call center supervisor of 30 employees, Coordinator level III customer service representative, Escalation Desk and knowledge desk.

Companies I like:

Verizon, Cingular, AT&T, T-Mobile, Bic, Compulink, Ikon

Job Skills

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Keywords

Customer Service

Responsibilities

Manager of an Inbound/Outbound call center, Coordinator level III customer service representative.