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RssCircuit Designer or Provisioning Project Manager

A position as Provisioning Project Manager, or Provisioner where I can utilize my expertise in achieving organizations goals. Adept in streamlining processes, and improving service delivery and setting customer expectations.

Provisioners

Snellville, GA

About Me

Industry:

Telecommunications

Occupation:

Provisioners

Ideal Companies:

AT&T, Verizon, Level 3
 

Education level:

High School/GED

Will Relocate:

Yes

Location:

Snellville, GA

Major Responsibilities

Participated in PIU change project in an effort to reduce AT&T's cost for several large customer's access circuits saving the company over $600k in monthly access fees. Analyzed problems and anticipated project needs by performing pre-FOC and post-FOC quality checks to ensure no disconnects in error for over 600 ASRs. Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions Completed projects ahead of schedule and under budget

Work Experiences

2/2008 - 12/2008

AT&T

Manager

  • Responsible for planning of facilities across IP/MPLS core backbone for private line circuits. Plan diverse and special routing of IOC (Inter-Office Channels) facilities. • Managed provision of non-complex, standard design, custom services using various mechanized systems. • Worked with technicians and circuit provisioners to correct defects and misrouted facilities in order to meet customer on-time commitments and SLA obligations. • Performed service installations while adhering to ITIL standards and guidelines.

4/2007 - 7/2007

GCI/AT&T

Contractor / Freelance

  • • Participated in PIU change project in an effort to reduce AT&T's cost for several large customer's access circuits saving the company over $600k in monthly access fees. • Analyzed problems and anticipated project needs by performing pre-FOC and post-FOC quality checks to ensure no disconnects in error for over 1000 ASRs. • Ensured project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions. • Completed projects ahead of schedule and under budget while following ITIL standards.

10/2005 - 3/2007

EMC

Individual Contributor

  • • Provisioned storage based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon SLAs for change control and installs following set ITIL guidelines and procedures. • Responsible for the execution of the backup and recovery plans as agreed upon by EMC and the customer. • Participated as needed, in the design and operational execution of the customer's storage disaster recovery process as required. • Performed necessary storage infrastructure maintenance in accordance with EMC and customer's change management policies. • Performed necessary data migration, as required, as defined by EMC's migration practices. • Participated in the configuration, layout and performance tuning of storage infrastructure. • Contributed to the development of computer scripting and written documentation of storage task for automation.

9/2003 - 7/2005

Level 3 Communications

Individual Contributor

  • • Effectively managed multiple ASR (Access Service Records). • Provisioned, designed and tested transport layer of any trunks turned up for DSL customers on IP/MPLS core backbone. • Identified methods to improve processes in order to continuously increase efficiency. • Provisioned and tested any transport circuits necessary for IP deployment, including on-net waves or off-net peering facilities and facilities for MCS customers. • Designed circuits end-to-end, ordering and managing the delivery of off-net tails, scheduling of Field Technicians and testing personnel and contributing to testing. • Ensured requested dates are achieved and interacted with team members to manage timely completion of tasks. • Tested Network Facing Facilities in support of other departments. • Assigned CFA for customer access orders.

2/1997 - 9/2003

AT&T

Manager

  • • Provide manual routing solutions when automated systems cannot find routes. • Review circuit layout for disconnects, changes, cancels or grooming of facilities to prevent no capacity issues. • Plan diverse and special routing IOC facilities. • Prevent misrouting of facilities by finding the best possible routing solution which includes slotting behind disconnects and change orders, or referring to the grooming team for a better route. • Performing manual route check to stay in same frame to prevent using cables. • Managed provision of non-complex, standard design, custom services using various mechanized systems. • Prepared embedded circuits for provisioning activity; assigned facilities and ordered access as needed. • Resolved ASR discrepancies and prepared WORD (Work Order Record and Details). • Built segment level record and updated circuit detail inventory. • Created circuit detail and updated work authorization in system. • Collaborated with diverse AT&T organizations, independent telephone companies and local exchange companies to clarify information and resolve discrepancies. • Built paths, managed customer work orders from cradle to grave and responsible for all KPI measured dates to be completed by negotiated SLA; escalating to vendors, internal departments when necessary to insure on time delivery of customer circuit. • Determined cross connect (tie down) based on DLR and worked with Central Office technicians when needed to modify layout design so circuit can test good to the LEC/CLEC/Customer. • Completed project updates in service order tracking system so that the most current status is available to anyone servicing the client. • Issued Access (telco service) orders to various LECS/CLECS/ILECS/IXCs using both proprietary in house systems i.e. ACMS and various on line vendor tools i.e. Verizon CSG, SBC primeaccess

Education

1988

High School/GED Degree

Milton

  • College Prep

Skills

Keywords