Description
Consummate professional with exceptionally diverse business and technical experience. Proven ability to communicate and implement solutions with customers at all organizational levels. Especially effective at creating positive results and necessary structure in highly chaotic situations. Exceptional manager and team player with strong people development skills. Exceptional ability to learn and implement new technologies and company specific online and desktop applications. Highly proficient with Client/Server environments and all Microsoft Office products. Especially adept at providing technical solutions for business needs.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Director of Online Training and Platform Management | 9/2008 - Present |
| Onstream Media Inc. | Onstream Technical Support Consultant | 11/2007 - 9/2008 |
| Comprehensive Alcohol Rehabilitation Program | Director of MIS and Medical Records | 10/2006 - 9/2007 |
| Family Central Inc | CIS/VPK Department Manager | 8/2005 - 3/2006 |
| Children's Home Society Of Florida | MIS Director, South Operational Support Center | 10/2002 - 11/2004 |
| Merrill Lynch | Vice President Mortgage Backed Securities Systems | 12/2000 - 2/2002 |
| State Of Maine, Bureau Of Alcoholic Beverages & | Systems Manager/Management Analyst | 4/1999 - 8/2000 |
| Wright Express | Manager, Technical Implementations | 4/1996 - 4/1999 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Lowell University | Information Systems | 1990 | Bachelor Degree |
| Central Texas College | General Business | 1986 | Associate Degree |
Accomplishments
Highlights:
911 Disaster Recovery Company recognitions for Outstanding customer relations CEO recognition for implementing new systems. CEO personally providing me company resources to resolve an issue. Successfully upgraded processes to ensure Zero Processing errors Complete all projects and implementations within budget and designated time frames. Designed and developed a ticket tracking database using Microsoft Access to track incidents and client support. Increased efficiency in reporting. Reengineered process in Microsoft Access to provide financial data within an hour rather than a 24 hour period. Design develop and implement the Voluntary Pre-Kindergarten (VPK) Payment Processing Department including customer service and support. Re-engineered Technical Implementations Team improving turnaround time and increasing revenue by $3.2 million per year. Created a computerized error checking system for rejected credit card charges that generated $500k in missed revenue within a 24-hour period while simultaneously eliminating processing wait time for this previously manually intensive application.
Job Skills
Keywords
Responsibilities
Completely reorganizing the MIS structure of the organization by implementing a new server environment which improved connectivity and speed, creating help desk processes to serve the company needs.
